Investment Services Program Manager (Producing)

Cetera Financial Group; Spokane (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Washington Trust Bank is seeking a Producing Investment Services Manager to balance personal sales production with leadership of the Investment Services program. The role requires managing client relationships, ensuring regulatory compliance, and coordinating between the bank and its broker/dealer.

The position emphasizes staff oversight, risk management, and knowledge of investment products through ongoing training and relationship building with clients and professionals.

Qualifications

• 7+ years in the financial services industry with proven sales production.
• Series 6, 7 and 24; willing to become licensed within 6 months.
• Detail-oriented with high accuracy and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent written/oral communication and interpersonal skills.

Responsibilities

• Serve as liaison between Washington Trust Bank and broker/dealer for non-product/sales functions.
• Manage personal production, client relationships, and business development.
• Oversee compliance, regulatory requirements, and risk management.
• Monitor third-party broker/dealer reports for accuracy and resolve discrepancies.
• Assist Sales Assistants with account openings, documentation, and sales materials.
• Develop investment business through seminars, referrals, and outreach to professionals.

Skills

Securities industry experience

Licensing (Series 6/7/24)

Attention to detail

Organizational skills

Communication skills

Sales production mindset

MS Office proficiency

Team leadership

Relationship management

Education

Financial services credentials desirable

Tools

Microsoft Office Suite

Job description

The Producing Investment Services Manager operates in a dual role as both a revenue producing Investment Officer and the managerial leader responsible for the operational, compliance, and administrative functions of the Investment Services program. This position is accountable for personal production, client relationship management, and business development, while also providing leadership oversight, regulatory compliance, and coordination between Washington Trust Bank and its third party broker/dealer. The role is designed to balance sales production, staff oversight, and risk management to ensure the delivery of high quality investment services in a compliant, efficient, and client focused manner.

Essential Functions:

• Functions as liaison between Washington Trust Bank and other banking systems in all non-product and non-sales manager functions.
• Provides answers to questions posed by various Departments within the bank including audit, accounting and management.
• Monitors reports from the third-party broker/dealer for accuracy, resolving problems as they arise and recommending corrective action. Escalates to the Program Manager or other person designated by the WM&AS Department Director for most complex issues.
• Responsible for processing and assuring accuracy of general ledger accounts and other Bank accounts assuring department stays "in balance" by resolving discrepancies as they arise. Documents resolution for audit trail. Recommends corrective action and communicates resolution with the Program Manager or other person designated by WM&AS Department Director when appropriate.
• Establishes written procedures for Department to ensure a productive, cohesive relationship between WTB and business partners. As issues arise and resolutions are found, maintains documentation for future reference. Coordinates with accounting, internal audit and other departments to assure procedures meet their requirements.
• Assures that compliance with securities regulations and sound banking practices are followed. Alert the Program Manager or other person designated by WM&AS Department Director of any deviations from these regulations.
• Resolves purchases and sales related problems independently including communicating with Investment Officer and third-party broker/dealer to discover error and follows-up to ensure resolution, documenting resolution. Communicates resolution with Program Manager or other person designated by WM&AS Department Director when appropriate.
• Provides assistance to Investment Officers and Sales Assistants in resolving customer questions or problems using thorough knowledge of the 3rd Party computer system and building relationships with their employees.
• Tracks all License Renewals, CE requirements, and State Registrations.
• Provides functional oversight of Sales Assistant functions including but not limited to:
  • Opening new customer accounts, assuring that all required information and documentation are provided and that the file is complete.
  • Assists Investment Officer with the preparation of sales presentations and periodic reviews for clients that includes gathering appropriate support documents i.e. prospectuses and approved sales material.
  • Assist Investment Officer with documentation requirements, attaining proper documentation for any changes to a client's account i.e. settlement instructions for purchases and disbursements; address changes; account updates; and objective changes.
  • Accepts buy and sell orders for securities as well as answer customer questions regarding these securities including giving quotes and discussing the specifics of different securities, always complying with securities regulations and sound banking practices using sound judgment.
• The Producing Investment Services Manager will maintain a working knowledge of sales-related policies and procedures to assure that his/her business conduct complies with all applicable securities regulations and safe and sound banking practices.
• The Producing Investment Services Manager will maintain a high level of knowledge about the investment services offered through WTB. This will be achieved through on-going participation in formal and informal education programs.
• The Producing Investment Services Manager will acquire adequate knowledge of each customer and his/her financial goals and circumstances in order to make suitable recommendations concerning investment services.
• The Producing Investment Services Manager will participate in regular training programs with employees of WTB and/or its affiliates. These programs will emphasize (1) product knowledge (2) prospect identification (3) referral procedures and (4) regulatory compliance issues, and other areas of interest. The Producing Investment Services Manager will support approved referral programs to assist employees in making qualified referrals.
• The Producing Investment Services Manager will use proven methods to develop investment business including general issue and product- related seminars, statement stuffers, direct mail, networking (CPAs, Attorneys, etc.) and other methodology to generate potential investment clientele.
• Performs compliance and risk management duties as required or assigned.
• Regular, reliable attendance is required.

Qualifications:

• Requires experience in the Securities Industry, preferably with a NASD Firm.
• Series 6, 7 and 24. If not currently licensed, willing to become licensed within 6 months.
• Must exhibit strong attention to detail and high degree of accuracy.
• Organization skills, ability to track and follow-up multiple projects simultaneously.
• Ability to work with aggressive, goal-oriented individuals under continual deadlines in fast paced, professional environment.
• Must be self-motivated and able to handle time-sensitive deadlines.
• Excellent written/oral communications and interpersonal skills; ability to collaborate with and work effectively with diverse groups of people across departments/divisions.
• Demonstrated proficiency with various software applications, including the Microsoft Office Suite: spreadsheets, word processing, database, email, networking and internet applications.
• Very strong decision-making and problem-solving skills.
• Clear understanding of the division and company goals, communicating and supporting them to others.
• Ability to prioritize workflow and manage multiple tasks in a self-directed, proactive manner.
• In conjunction with above related goals and service methods, Producing Investment Sales Manager should be on track for achieving gross production in sales of $ 300,000 after 3 years. There should be more than $ 30,000,000 under investment management.
• Minimum of 7 years' experience in the financial services industry with a proven track record of sales production during that period (documentation required). Above professional credentials and/or designations are desirable.