Operations Associate

Walter & Keenan Wealth Management; Mishawaka (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

Paid holidays

Job summary

Walter & Keenan Wealth Management LLC is seeking an Operations Associate to support administrative and operational functions, ensuring efficient client service, document handling, and office management. The role collaborates with advisors, custodians, and internal teams to uphold regulatory standards and deliver quality client experiences.

The position requires organization, attention to detail, and the ability to manage multiple priorities in a financial services environment, with a focus on

Qualifications

• Minimum of 3 years of administrative support or financial services operations.
• Experience in an RIA, wealth management firm, or financial services environment preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM and portfolio management systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Coordinate daily office operations to ensure efficiency and professionalism.
• Administer mail handling, document processing, scanning, supply management, vendor coordination, and facility support.
• Maintain compliant client records with secure storage in CRM and document management systems.
• Assist with custodial functions and service-related activities with thorough documentation.
• Prepare and deliver client meeting materials, including scheduling, reports, and reviews.
• Support client engagement activities, including events and client appreciation initiatives.
• Assist with compliance and operational records for audits and regulatory examinations; contribute to process improvements.

Skills

Microsoft Office

CRM familiarity

Portfolio management systems

Strong organizational skills

Education

Associate or bachelor's degree preferred

Tools

CRM systems

Portfolio management systems

Job description

Walter & Keenan Wealth Management LLC, a Registered Investment Advisor (RIA) firm, is seeking a highly organized and detail-oriented Operations Associate to support the firm's administrative and operational functions. This position ensures seamless execution of client service, document management, and office administration functions. Serving as a central operational resource, the Operations Associate collaborates with advisors, custodians, vendors, and internal teams to maintain efficient workflows, uphold regulatory standards, and deliver high-quality client experience.

Key Responsibilities

• Coordinate daily office operations to ensure efficiency, organization, professionalism, and oversee incoming communications.
• Administer core office functions, including mail handling, document processing, scanning, supply management, vendor coordination, and facility support.
• Maintain accurate and compliant client records by overseeing document intake, organization, and secure storage within CRM and document management systems in accordance with SEC and firm policies.
• Assist with custodial functions and other service-related activities while maintaining accurate, thorough, and timely documentation.
• Coordinate the preparation and delivery of client meeting materials, including scheduling, reports, presentations, and review packages, ensuring accuracy, timeliness, and professional quality.
• Support client engagement initiatives, including event coordination, seminars, and client appreciation efforts, while fostering a welcoming and professional office environment.
• Assist with compliance and operational functions by maintaining required records, supporting internal reviews, and facilitating documentation for audits and regulatory examinations. Contribute to process improvements and administrative best practices.

Qualifications

• Minimum of 3 years of experience in administrative support, office management, or financial services operations.
• Prior experience within an RIA, wealth management firm, or financial services environment strongly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Familiarity with CRM and portfolio management systems.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities effectively.
• Associate or bachelor's degree preferred.

We offer a competitive salary commensurate with experience and qualifications, along with a comprehensive benefits package that includes health, dental and vision insurance, retirement benefits, paid time off, and paid holidays.