Investment Assistant I

ADP; Thomaston (CT); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Retirement savings with employer match

Tuition reimbursement

Disability coverage

Life insurance

Wellness resources

Exclusive-employee banking benefits

Job summary

Thomaston Savings Bank is seeking an Investment Assistant I to provide broad administrative support to the Investment brokers and team. The role reports to the Senior Investment Assistant and involves client file preparation, CRM maintenance, and ensuring high-quality service.

Responsibilities include coordinating client appointments, reviewing paperwork, and liaising with Infinex for campaigns and promotions, while maintaining strong branch collaboration and compliance with bank policies.

Qualifications

• Administrative support for Investment brokers and team.
• Prepare client appointment materials and transaction history.
• Schedule client reviews and maintain CRM records.
• Coordinate with Infinex program and marketing campaigns.

Responsibilities

• Client Appointment Preparation – update of client transaction history. Review files and highlights opportunities for additional business.
• Fields incoming telephone calls for the Infinex/Brokerage Program at Thomaston Savings Bank. Answers client questions and collaborates with Financial Consultants.
• Contact existing clients regularly. Schedule annual/semi-annual/quarterly reviews. Maintain CRM for service needs.
• Work with Infinex to implement procedures; liaise between TFS and marketing for campaigns, mailers, and branch promotions.
• Review client paperwork by Financial Consultants; forward documents and create/update client files.
• Direct existing clients – meet for service and sales needs including deposits, withdrawals, NIGO’s, and admin tasks.
• Communicate with branches regarding Financial Consultant schedules and referrals; update calendars.
• Collaborate with branch staff on training and high-value leads; ensure policy/regulatory compliance.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 5A - Administrative Thomaston, CT, US

3 days ago Requisition ID: 1426

Salary Range: $22.57 To $33.85 Hourly

Thomaston Savings Bank is actively seeking individuals who share our passion for making a difference in the lives of our clients and communities. If you're a team player with a dedication to delivering exceptional service, a knack for finding creative solutions, and a commitment to giving back, we encourage you to explore our career opportunities. So, if you're ready to join a team that's making banking refreshingly different, we invite you to discover your future with Thomaston Savings Bank!

Job Title: Investment Assistant I

Job Category:Full -Time

Role:This position is accountable for providing a broad range of administrative support to the Investment brokers. The Investment Assistant I reports to the Senior Investment Assistant.

Major Duties and Responsibilities

• Client Appointment Preparation – update of client transaction history. Review files and highlights opportunities for additional business. Prepare hypothetical illustrations, college, retirement, and estate planning, insurance quotes as needed by the Financial Consultant(s).
• Fields incoming telephone calls for the Infinex/Brokerage Program at Thomaston Savings Bank. Answers client questions whenever possible. Research and discuss with Financial Consultants any complex issues. Works closely with Financial Consultants to resolve issues and provide high quality customer service. Address any maintenance or operational issues involving client accounts.
• Contact existing clients on a regular basis. Schedule annual, semi-annual or quarterly reviews as required. Manages CRM database for service of specific client needs. Review files and update status as necessary.
• Works closely with Infinex to implement new procedures and business practices on an ongoing basis per Infinex training and business development departments while acting as liason between TFS and marketing to develop and implement campaigns, mailers and branch promotions.
• Review all client paperwork completed by Financial Consultant (s). Forward all documents as required. Create client files and update as necessary.
• Direct existing clients – Meet with existing clients for service and sales issues including additional deposits, withdrawals, NIGO’s, and any other necessary administrative tasks.
• Communicate with branches regarding Financial Consultant(s) schedule. Schedules appointments that come in as referrals from the branches and wholesalers. Maintains Financial Consultant(s) calendar updates as to meetings with product partners, client appointments, etc.
• Work closely with branch staff to provide high quality customer service. Assist branch staff with training and developmental needs relative to the overall program and making high value leads.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Build a rewarding career with a Bank that invests in your success. Full-time opportunities offer a comprehensive benefits package that includes

• health insurance
• paid time off
• paid holidays
• retirement savings with employer match
• tuition reimbursement
• long and short-term disability coverage
• life insurance
• wellness resources
• exclusive-employee banking benefits