Investigator & Unit Supervisor, P&C Complaints (Hybrid)

MD; Baltimore (MD); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Maryland Insurance Administration (MIA) is seeking a supervisor for the Property and Casualty Complaint Unit in Baltimore. You will supervise a team of investigators, review files for accuracy, and coordinate with consumers and insurers to resolve issues and ensure compliance with the insurance code.

Candidates should have a Bachelor’s degree in Insurance, Business, or related fields and five years of experience in the P&C insurance industry; substitutions are noted for higher experience or

Qualifications

• Bachelor's degree in Insurance, Business, or related fields.
• Five years experience in the Property and Casualty insurance industry as an investigator, adjuster, underwriter or agent.
• Nine years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.
• Possession of a J.D. degree and four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

Responsibilities

• Supervises a team of investigators to ensure timely and proper resolution of consumer complaints.
• Completely reviews all files before closure to verify handling and determinations.
• Reviews correspondence for content, spelling and grammar; assists in problem resolution.
• Speaks with consumers and insurers as needed and prepares files for conference discussion.

Education

Bachelor's degree in Insurance, Business, or related fields

Job description

The Maryland Insurance Administration (MIA) is seeking a supervisor for the Property and Casualty Complaint Unit in Baltimore. You will supervise a team of investigators, review files for accuracy, and coordinate with consumers and insurers to resolve issues and ensure compliance with the insurance code.

Candidates should have a Bachelor’s degree in Insurance, Business, or related fields and five years of experience in the P&C insurance industry; substitutions are noted for higher experience or