Assistant Chief Investigator (MIA ADMINISTRATOR II)

MD; Baltimore (MD); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Maryland Insurance Administration (MIA) is seeking a supervisor for the Property and Casualty Complaint Unit in Baltimore. You will supervise a team of investigators, review files for accuracy, and coordinate with consumers and insurers to resolve issues and ensure compliance with the insurance code.

Candidates should have a Bachelor’s degree in Insurance, Business, or related fields and five years of experience in the P&C insurance industry; substitutions are noted for higher experience or

Qualifications

• Bachelor's degree in Insurance, Business, or related fields.
• Five years experience in the Property and Casualty insurance industry as an investigator, adjuster, underwriter or agent.
• Nine years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.
• Possession of a J.D. degree and four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

Responsibilities

• Supervises a team of investigators to ensure timely and proper resolution of consumer complaints.
• Completely reviews all files before closure to verify handling and determinations.
• Reviews correspondence for content, spelling and grammar; assists in problem resolution.
• Speaks with consumers and insurers as needed and prepares files for conference discussion.

Education

Bachelor's degree in Insurance, Business, or related fields

Job description

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.�Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.� The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.� Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.�The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

GRADE

MIA0018

LOCATION OF POSITION

Baltimore City or Hybrid (between office and telework)

POSITION DUTIES

Assists with the management of the operation of the Property and Casualty Complaint Unit by supervising a team of investigators to (1) ensure timely and proper resolution of consumer complaints and (2) determine whether violations of the insurance code and regulations have occurred. Completely reviews all files of the investigators before they can be closed to determine whether the files were properly handled by the investigators, whether all issues raised can be resolved, and whether correct determinations have been reached by the investigator on the file. Reviews all correspondence of the investigators for content, spelling, and grammar. Assists in resolution of problems. Speaks with consumers and insurers as needed. Prepares and presents files in conference for discussion of proposed determinations, future handling, and potential referral to other divisions, sections or units within the MIA.

MINIMUM QUALIFICATIONS

Education:…Bachelor's degree from an accredited college or university in Insurance, Business, or related fields.

Experience: Five years experience in the Property and Casualty insurance industry as an investigator, adjuster, underwriter or agent.

Note:

1. Nine years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

2. Possession of J.D. degree and four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

BENEFITS

STATE OF MARYLAND BENEFITS

We thank our Veterans for their service to our country and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.