Investigator [Human Services Program Administrator 2]

Ohio Department of Youth Services; Massillon (OH); On-site; USD 76,000 - 109,000; Full time

Job summary

The Ohio Department of Youth Services Massillon facility is seeking a detail-oriented Investigative and Enforcement Liaison to coordinate with DYS Chief Inspector’s Office, Ohio State Highway Patrol, and other law enforcement partners to safeguard facility operations.

In this role you will oversee youth grievance coordination, investigate violations, monitor communications and visits, and prepare reports while training staff on grievance procedures and investigative techniques.

Qualifications

• Undergraduate or graduate core program in social or behavioral science, medicine-related field, public or business administration or accounting, plus relevant experience.
• Experience delivering human services or medical assistance in governmental, community or private providers, or reviewing such services for cost containment/budget planning.

Responsibilities

• Serve as liaison between Facility Superintendent, DYS Chief Inspectors Office, Ohio State Highway Patrol, and other law enforcement agencies regarding investigations involving youth or staff.
• Monitor youth phone systems, visitation activity and related interactions to identify and address violations.
• Initiate, inspect, and assist with investigations related to drugs, contraband, and other prohibited activities.
• Work with DYS Chief Inspectors Office to provide information related to employee impropriety or misconduct by staff or visitors.
• Coordinate youth grievance process as administrative liaison between facility, youth, and staff.
• Manage and respond to complaints and inquiries from the grievance process.
• Prepare reports, position papers and legal documents for all parties in the grievance process.
• Train, monitor and evaluate youth and staff on grievance procedures and investigative techniques.

Skills

Corrections

Criminology/Criminal Justice

Human Services

Investigation

Juvenile Corrections

Analyzation

Attention to Detail

Collaboration

Confidentiality

Education

Undergraduate core program in social or behavioral science

Graduate core program in social or behavioral science or related field

Job description

The Opportunity:

We are seeking a detail-oriented, highly collaborative professional to serve as a key liaison between Indian River Juvenile Correctional Facility leadership, DYS Chief Inspector’s Office, Ohio State Highway Patrol, and other law enforcement partners. This role plays a critical part in maintaining the safety, security, and integrity of facility operations.

Core Responsibilities

Investigative and Enforcement Liaison

• Serve as liaison between Facility Superintendent, DYS Chief Inspectors Office, Ohio State Highway Patrol, and other law enforcement agencies regarding investigations involving youth or staff
• Monitor youth phone systems, visitation activity, and related interactions to proactively identify and address violations
• Initiate, inspect, and assist with investigations related to drugs, contraband, and other prohibited activities
• Work collaboratively with DYS Chief Inspectors Office to provide information related to employee impropriety, violations of law, or breaches of policies and procedures by staff or visitors

Youth Grievance Coordination and Administrative Support

• Act as administrative liaison between Facility Superintendent, youth, and staff to coordinate the youth grievance process
• Manage and respond to complaints, allegations, and inquiries arising from the grievance process
• Conduct proactive inspections and research related to concerns raised by youth, staff, the general public, and external agency partners
• Prepare reports, position papers, legal documents, and correspondence for all parties involved in the grievance process
• Train, monitor, and evaluate youth and staff on grievance procedures and investigative/inspection techniques as needed

Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; and 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques.Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; and 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills:

Human Services

Organization

Agency Contact Name and Information

[e-mail]

Unposting Date

Sep 13, 2026, 11:59:00 PM

Work Location

Indian River Juvenile Correctn

Primary Location

United States of America-OHIO-Stark County-Massillon

Compensation

$76,440 - $108,722

Schedule

Full-time

Work Hours

M-F

Classified Indicator

Unclassified

Union

Exempt from Union

Technical Skills

Corrections, Criminology/Criminal Justice, Human Services, Investigation, Juvenile Corrections

Professional Skills

Analyzation, Attention to Detail, Collaboration, Confidentiality

Agency Overview

JOIN OUR TEAM!

We are transforming and saving lives at DYS!

A safer Ohio: one youth, one family and one community at a time.

About Us…

The Ohio Department of Youth Services strives to save and transform the lives of youth throughout the state of Ohio. Our employees work together to support youth and empower families and communities. In addition to our three juvenile corrections facilities, we support more than 600 community programs reaching more than 90,000 youth across the state.

Our Guiding Principles…

• Demonstrate staff are our greatest resource
• Treat everyone with respect
• Cultivate a trauma responsive environment for staff and youth to thrive
• Provide the best support and services for youth and families
• Advance our culture of inclusion through understanding and appreciating staff and youth differences
• Commit to and encourage collaboration and continuous improvement to produce better outcomes for those we serve
• Celebrate collective successes and support one another through opportunities to improve

To learn more about DYS, please visit our website by clicking here .