Investigator [Human Services Program Administrator 2]

State of Ohio; Massillon (OH); On-site; USD 76,000 - 109,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision insurance

Paid time off

11 paid holidays per year

Education and Development Funds

Job summary

The State of Ohio is hiring an Investigator [Human Services Program Administrator 2] to serve as a liaison between the Indian River Juvenile Correctional Facility leadership and state law enforcement partners. The role emphasizes safety, security, and integrity of facility operations.

Core duties include coordinating investigations, monitoring youth interactions, and addressing violations, as well as managing grievance processes and preparing formal reports for all parties involved.

Qualifications

• Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; and 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques.
• Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; and 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.
• -Or equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

• Investigative and Enforcement Liaison — Serve as liaison between Facility Superintendent, DYS Chief Inspectors Office, Ohio State Highway Patrol, and other law enforcement agencies regarding investigations involving youth or staff.
• Monitor youth phone systems, visitation activity, and related interactions to proactively identify and address violations.
• Initiate, inspect, and assist with investigations related to drugs, contraband, and other prohibited activities.
• Work collaboratively with DYS Chief Inspectors Office to provide information related to employee impropriety, violations of law, or breaches of policies and procedures by staff or visitors.
• Youth Grievance Coordination and Administrative Support — Act as administrative liaison between Facility Superintendent, youth, and staff to coordinate the youth grievance process.
• Manage and respond to complaints, allegations, and inquiries arising from the grievance process.
• Conduct proactive inspections and research related to concerns raised by youth, staff, the general public, and external agency partners.
• Prepare reports, position papers, legal documents, and correspondence for all parties involved in the grievance process.
• Train, monitor, and evaluate youth and staff on grievance procedures and investigative/inspection techniques as needed.

Skills

Human Services

Investigation

Criminology/Criminal Justice

Juvenile Corrections

Analyzation

Education

Undergraduate core program

Graduate core program

Or equivalent of Minimum Class Qualifications

Tools

N/A

Job description

Job Description - Investigator [Human Services Program Administrator 2] (260006J1)

Organization

Agency Contact Name and Information : [e-mail]

Unposting Date

Sep 14, 2026, 3:59:00 AM

Work Location

Indian River Juvenile Correctn 2775 Indian River Road Massillon 44646-7975

Primary Location

United States of America-OHIO-Stark County-Massillon

Compensation : $76,440 - $108,722

Schedule

Full-time

Work Hours : M-F

Union : Exempt from Union

Primary Job Skill

Human Services

Technical Skills : Corrections, Criminology/Criminal Justice, Human Services, Investigation, Juvenile Corrections

Professional Skills : Analyzation, Attention to Detail, Collaboration, Confidentiality

We are transforming and saving lives at DYS!

A safer Ohio: one youth, one family and one community at a time.

About Us…

The Ohio Department of Youth Services strives to save and transform the lives of youth throughout the state of Ohio. Our employees work together to support youth and empower families and communities. In addition to our three juvenile corrections facilities, we support more than 600 community programs reaching more than 90,000 youth across the state.

• Demonstrate staff are our greatest resource
• Treat everyone with respect
• Cultivate a trauma responsive environment for staff and youth to thrive
• Provide the best support and services for youth and families
• Advance our culture of inclusion through understanding and appreciating staff and youth differences
• Commit to and encourage collaboration and continuous improvement to produce better outcomes for those we serve
• Celebrate collective successes and support one another through opportunities to improve

To learn more about DYS, please visit our website by clicking here .

Job Description

The Opportunity: We are seeking a detail-oriented, highly collaborative professional to serve as a key liaison between Indian River Juvenile Correctional Facility leadership, DYS Chief Inspector’s Office, Ohio State Highway Patrol, and other law enforcement partners. This role plays a critical part in maintaining the safety, security, and integrity of facility operations.

Core Responsibilities:

Investigative and Enforcement Liaison

Serve as liaison between Facility Superintendent, DYS Chief Inspectors Office, Ohio State Highway Patrol, and other law enforcement agencies regarding investigations involving youth or staff.

Monitor youth phone systems, visitation activity, and related interactions to proactively identify and address violations.

Initiate, inspect, and assist with investigations related to drugs, contraband, and other prohibited activities.

Work collaboratively with DYS Chief Inspectors Office to provide information related to employee impropriety, violations of law, or breaches of policies and procedures by staff or visitors.

Youth Grievance Coordination and Administrative Support

Act as administrative liaison between Facility Superintendent, youth, and staff to coordinate the youth grievance process.

Manage and respond to complaints, allegations, and inquiries arising from the grievance process.

Conduct proactive inspections and research related to concerns raised by youth, staff, the general public, and external agency partners.

Prepare reports, position papers, legal documents, and correspondence for all parties involved in the grievance process.

Train, monitor, and evaluate youth and staff on grievance procedures and investigative/inspection techniques as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; and 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques.

Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; and 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; and 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Human Services

BACKGROUND CHECK NOTICE: The final candidate selected for this position will be required to undergo a pre-employment drug screening and criminal background check that includes results from BCI and FBI, Ohio Department of Public Safety and Ohio Department of Taxation. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

PRE-SERVICE TRAINING: All new candidates hired to the Department of Youth Services are required to attend 3 weeks of mandatory, paid training at the Correctional Training Academy in Orient, Ohio. Training Academy hours are Monday through Thursday, 7:00 am to 5:00 pm. Travel, meals, and lodging are provided.

DYS is a “qualifying employer” for purposes of the federal Public Service Loan Forgiveness [PSLF] program.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.