Investigation Support Analyst — Intake & Triage

KACE Company; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

HSA & FSA

401(K) Retirement Savings Plan

Life and AD&D Insurance

Disability Insurance

Pet Insurance

Job summary

KACE Company in Chicago, IL is seeking a Complaint Intake/Triage Analyst to support USPS inquiries and complaints. You will evaluate, categorize, and route issues to the proper unit and assist with data collection.

Ideal candidate has an associate degree or 3 years of customer service experience, strong written and oral communication, and proficiency with Microsoft Office and Adobe. Some after-hours support may be required.

Qualifications

• Associate degree or equivalent college credit and/or 3+ years of customer service experience.
• Ability to safeguard sensitive information according to policies.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer service and support for inquiries and complaints for USPIS, addressing them per policies.
• Review, evaluate, categorize, and route complaints to the appropriate unit/database.
• Document, categorize, and disseminate complaints; follow up as needed.
• Research information from computer applications and internet to resolve inquiries.
• Initiate customer interaction via phone, email, or chat when necessary.
• Collaborate with Investigative Support Analysts and management; escalate appropriately.

Skills

Customer service

Safeguard sensitive information

Research

Written and verbal communication

Education

Associate degree

Tools

Microsoft Office

Adobe

Job description

KACE Company in Chicago, IL is seeking a Complaint Intake/Triage Analyst to support USPS inquiries and complaints. You will evaluate, categorize, and route issues to the proper unit and assist with data collection.

Ideal candidate has an associate degree or 3 years of customer service experience, strong written and oral communication, and proficiency with Microsoft Office and Adobe. Some after-hours support may be required.