Investigation Specialist - Incident & Compliance

Merakey

Marlton (NJ)

Hybrid

USD 30,000 - 43,000

Full time

13 days ago

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Job summary

Merakey is seeking a full-time Investigation Specialist to join the Incident Management Team, supporting programs in New Jersey. The role requires travel to programs in NJ and a Monday–Friday schedule with some on-call rotation on weekends.

The ideal candidate has at least 2 years in human services, strong interview and reporting skills, and will obtain CI Certification within 90 days of hire. The position offers a $26.67/hour rate and opportunities to contribute to program safety and compliance.

Qualifications

Minimum of 2 years of experience in human services or a related field.
Must obtain CI Certification within 90 days of hire.
Strong written and verbal communication skills, with the ability to conduct interviews and communicate effectively in person, by phone, and virtually.
Ability to prepare clear, structured reports while maintaining professionalism and objectivity.
Strong organizational, time management, and prioritization skills, with the ability to manage multiple cases and meet deadlines.
Experience maintaining accurate case records and documentation in a case management system (QCOMS) preferred.
Experience supporting individuals with intellectual and developmental disabilities (IDD) is preferred but not required.

Responsibilities

Conduct and complete investigations related to consumer care, including abuse, neglect, exploitation, complaints, and peer review/death cases.
Investigate incidents across service lines, including IDD, ABH, and CFS.
Manage case documentation and tracking using QCOMS, ensuring alignment with quality standards and KPIs.
Utilize the EIM system to meet external and internal compliance requirements and deadlines.
Coordinate and communicate investigation findings through cross-functional meetings with Operations, HR, and other stakeholders.
Maintain clear, timely communication with leadership regarding case status and investigative activities.
Apply knowledge of federal/state regulations, payer requirements, and internal policies to ensure compliant investigations and accurate determinations.
Support organizational quality, safety, privacy, and compliance initiatives through collaboration and special projects.
Uphold professional standards and promote adherence to the organization's Code of Conduct and Integrity Program.