Hybrid Investigation Specialist — Path to CI Certification

Merakey; Ramona (CA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

DailyPay

Hybrid work model

Tuition reimbursement

Employee discounts

Care.com access

EAP services

Learning platforms

Job summary

Merakey is seeking an Investigation Specialist to join the Incident Management Team in the San Diego, CA area. This hybrid role requires local travel to programs in the San Diego region.

The position offers an hourly rate of $27.69–$29.74 based on experience. The Investigation Specialist conducts thorough reviews and investigations across Merakey programs to protect the safety, rights, and well-being of individuals served.

Qualifications

• Minimum of 2 years of experience in human services or a related field.
• Must obtain CI Certification within 90 days of hire.
• Strong written and verbal communication skills, with the ability to conduct interviews and communicate effectively in person, by phone, and virtually.
• Ability to prepare clear, structured reports while maintaining professionalism and objectivity.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple cases and meet deadlines.
• Experience maintaining accurate case records and documentation in a case management system (QCOMS) preferred.
• Experience supporting individuals with intellectual and developmental disabilities (IDD) is preferred but not required.

Responsibilities

• Conduct and complete investigations related to consumer care, including abuse, neglect, exploitation, complaints, and peer review/death cases.
• Investigate incidents across service lines, including Intellectual and Developmental Disabilities (IDD), Adult Behavioral Health (ABH), and Children & Families Services (CFS).
• Manage case documentation and tracking using QCOMS, ensuring alignment with quality standards and key performance indicators (KPIs).
• Utilize the Enterprise Incident Management (EIM) system to meet all external (ODP, OMHSAS) and internal compliance requirements and deadlines.
• Coordinate and communicate investigation findings through cross-functional meetings with Operations, HR, and other stakeholders.
• Maintain clear, timely communication with leadership regarding case status and investigative activities.
• Apply knowledge of federal/state regulations, payer requirements, and internal policies to ensure compliant investigations and accurate determinations.
• Support organizational quality, safety, privacy, and compliance initiatives through collaboration and special projects.
• Uphold professional standards and promote adherence to the organization's Code of Conduct and Integrity Program.

Skills

Human services exp

Interviewing

Report writing

Time management

Communication skills

Tools

QCOMS

Job description

Merakey is seeking an Investigation Specialist to join the Incident Management Team in the San Diego, CA area. This hybrid role requires local travel to programs in the San Diego region.

The position offers an hourly rate of $27.69–$29.74 based on experience. The Investigation Specialist conducts thorough reviews and investigations across Merakey programs to protect the safety, rights, and well-being of individuals served.