Risk Manager, Global Product Verification (GPV)

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon GPV is seeking a Risk Manager II to own risk programs across GPV, defining problems, creating mitigation strategies, and delivering controls to keep risk within tolerance. You’ll partner with engineering, Legal, and regional teams to scale operations and improve the customer experience.

The role emphasizes leading risk projects, measuring performance, and mentoring teams while leveraging data-driven decisions to drive efficiency and cost reductions across the organization.

Qualifications

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
• 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment.
• Bachelor's degree in Food Science or related field.
• Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels.
• Bachelor's degree or equivalent.
• Experience handling confidential information.
• Experience interacting with local food safety regulators.

Responsibilities

• Define and drive risk programs end-to-end with mitigation solutions.
• Measure processes and controls to inform risk assessments.
• Identify KPIs and define success metrics where missing.
• Track team performance and QA goals with corrective actions.
• Support leadership with communications and updates.
• Contribute to program documentation and escalation responses.
• Identify opportunities to improve processes and leverage AI for efficiency.
• Educate partner teams on risk and regulatory environment.
• Manage schedules, resolve blockers, and accelerate progress.
• Collaborate with leadership to drive upstream improvements in customer experience.

Skills

Compliance program management

Food safety knowledge

Regulatory knowledge

Risk assessment

Data analysis (SQL/Excel)

Education

Bachelor's degree in Food Science or related field

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Description

The Global Product Verification (GPV) team supports the Perfect Order Experience (POE) organization's goal to ensure a great ordering experience by acting as a reliable product authentication and verification service for products sold by our selling partners. As a GPV Risk Manager II, you will own and manage risk program(s) and/or risk projects within GPV, where the risk strategy is defined, but the business problem and solution may not yet be fully defined. You will deliver independently, seeking guidance as needed, and may be embedded in a single team or work across multiple teams. You will serve as a subject matter expert for your risk program/projects, staying current on related industry trends—including changing regulations, innovations in risk mitigation, and testing mechanisms—and knowing how to apply them across teams. You will apply process improvement and risk-mitigation methodologies (e.g., risk assessments, Lean) to drive operational excellence across GPV's product authentication and verification operations. You will oversee the rollout of controls or audits, including testing and measuring their effectiveness, and ensure your team accurately and consistently meets both qualitative and quantitative metrics as defined by leadership. You will mentor and develop your team, preparing them professionally to take on additional responsibilities and new opportunities. You will work closely with regional program stakeholders and internal partner teams (e.g., engineering, Legal) to identify trends and learnings that inform and support defect reduction initiatives and strategies. You will identify and drive efforts to reduce inefficiencies and costs in our operations while scaling and developing capabilities to support operational excellence.

Key job responsibilities
You will own and drive risk program(s) end-to-end, including defining business problems, developing risk-mitigation solutions, and ensuring controls bring risk within tolerance levels.

You will measure and test processes or controls to inform product-level and program-level risk assessments, identifying and escalating potential gaps in risk assessment methodology, customer experience, and operational processes.

You will identify key performance indicators (KPIs) for your risk program, determine if success metrics are in place, and work to define them where they do not exist.

You will track individual and team-level performance and metrics, including quality assurance (QA) goals and weekly production targets, and drive corrective actions as needed.

You will support leadership and program stakeholders in meeting the organization's goals and objectives, including providing verbal and written communications and updates (e.g., weekly business reviews, strategy docs, narratives, escalation responses, risk assessments).

You will contribute to and/or deliver program documentation, including narratives, risk assessments, and escalation responses, and may manage post-launch support plans for controls.

You will actively identify and drive opportunities to improve internal processes and procedures to streamline day-to-day operations, including leveraging AI to increase efficiency and scalability across teams.

You will make recommendations to partner teams about risk tolerance levels based on data, and drive teams to adopt and maintain risk-reducing controls with data-driven documentation (e.g., competitor analysis, legislation interpretation, safety research, cost of avoidance).

You will help partner teams and engineering teams make trade-offs by educating them on the current risk and regulatory environment.

You will manage overall schedules for risk mitigation projects, overcome issues, keep scope under control, and accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating effectively.

You will work closely with leadership, Sr. Investigators, and Risk Specialists in identifying trends and themes to assist internal customers and POE stakeholders in driving upstream improvements in Seller quality metrics, Brand trust, and overall customer experience.

Basic Qualifications

- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

- 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience

- Bachelor's degree in Food Science or related field

- Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels

- Bachelor's degree or equivalent

- Experience handling confidential information

- Experience interacting with local food safety regulators

Preferred Qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience

- Professional auditing qualification, or similar risk or compliance credentials

- Experience with SQL and Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually