INVESTIGATION SPECIALIST I (OPBI) - 60066532

My Florida CFO; Florida; On-site; USD 37,000 - 46,000; Full time

Job summary

Florida Department of Children and Families is seeking an Investigation Specialist I for the ESS OPBI Disaster Response team. The role conducts pre-eligibility and eligibility investigations for government assistance applicants and recipients across Florida.

On-site position with travel on short notice during disasters; aligns with federal/state policies and requires knowledge of TANF/SNAP/Medicaid. Strong interviewing and data-entry skills are essential.

Qualifications

• Must be a current DCF ESS employee with at least 1 year as an Economic Self Sufficiency Specialist I or higher.
• Knowledge of DCF eligibility processes and procedures for TANF, SNAP, and Medicaid; expertise in Florida DCF systems.
• A copy of a valid state-issued Driver's License will be requested.

Responsibilities

• Conduct pre-eligibility and eligibility investigations for government assistance applicants/recipients.
• Review and analyze cases for fraudulent information or activity and report findings within timelines.
• Interview clients or collateral contacts to resolve eligibility issues and prepare referrals as needed.
• Enter data into the BI System of Record and participate in team meetings and trainings.

Skills

Interviews

Case review

Data entry

Analytical reasoning

Tools

BI System of Record

Job description

Requisition No:884513

Agency: Children and Families

Position Number:60066532

Salary: $41,639.37, in accordance with DCF salary policy

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF)

the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Economic Self Sufficiency (ESS) Program

helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Office of Public Benefits Integrity (OPBI)

is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

MULTIPLE POSITIONS MAY BE FILLED FROM THIS ADVERTISEMENT

INVESTIGATION SPECIALIST I – Multiple Positions – ESS OPBI Benefit Investigation

THIS IS NOT A TELEWORKING POSITION

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS

• Must be a current DCF ESS employee with a minimum of one year (12 months) as an Economic Self Sufficiency Specialist I or higher.
• Knowledge of the DCF eligibility processes and procedures for TANF, SNAP, and Medicaid programs and expertise in FLORIDA and other DCF systems.
• A copy of your valid state-issued Driver's License will be requested.

JOB DUTIES AND RESPONSIBILITIES

This is a professional position responsible for conducting pre-eligibility and eligibility investigations for government assistance applicants/recipients as part of the Public Benefits Investigations Program. The person occupying this position works to ensure the Public Benefits Integrity Program is administered in conformity with federal, state and regional policies. Assigned duties include, but are not limited to the following:

• Reviews and analyzes government assistance cases (Cash, Food Assistance and Medicaid Assistance) suspected of containing or involving fraudulent information or activity which is identified using error prone profile. Reports findings and recommendations to Eligibility staff within 10 working days after the case is referred to the Benefits Investigations Unit so staff may correctly determine eligibility of the individuals requesting government assistance.
• Interviews clients or collateral contacts in order to resolve inconsistent eligibility factors.
• Prepares case for referral to Administrative Disqualification Hearing (ADH) and/or referrals to appropriate sources.
• Enters data information into the BI System of Record.
• Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate.
• Completes other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of government assistance program objectives and policies; problem-solving techniques; training principles and practices; goal setting techniques; arithmetic.
• Skill in operating a personal computer.
• Ability to conduct fact-finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; composed documents or correspondence involving technical information; complex arithmetic operations.
• Interpret and apply regulatory materials; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally; apply ethical business practices.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending on the date of your retirement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

KISSIMMEE, FL, US, 34741 TALLAHASSEE, FL, US, 32310 GAINESVILLE, FL, US, 32641 LARGO, FL, US, 33770 TAMPA, FL, US, 33611 TAMPA, FL, US, 33610 JACKSONVILLE, FL, US, 32250 LAUDERDALE LAKES, FL, US, 33311 TALLAHASSEE, FL, US, 32305 PENSACOLA, FL, US, 32503 ORLANDO, FL, US, 32827 TAMPA, FL, US, 33680 MIAMI, FL, US, 33157 GAINESVILLE, FL, US, 32609 FT LAUDERDALE, FL, US, 33304 MIAMI, FL, US, 33122 LAUDERDALE LAKES, FL, US, 33319 LAUDERDALE LAKES, FL, US, 33313 MIAMI, FL, US, 33175 SOUTH DAYTONA, FL, US, 32119 ORLANDO, FL, US, 32814 MIAMI, FL, US, 33183 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32822 TALLAHASSEE, FL, US, 32317 DAYTONA BEACH, FL, US, 32117 MIAMI, FL, US, 33176 TALLAHASSEE, FL, US, 32304 PENSACOLA, FL, US, 32505 MIAMI, FL, US, 33138 MIAMI, FL, US, 33101 MIAMI GARDENS, FL, US, 33169 JACKSONVILLE, FL, US, 32224 TAMPA, FL, US, 33614 JACKSONVILLE, FL, US, 32210 TAMPA, FL, US, 33602 TALLAHASSEE, FL, US, 32316 MIAMI, FL, US, 33177 MIAMI, FL, US, 33189 PENSACOLA, FL, US, 32502 FORT LAUDERDALE, FL, US, 33315 MIAMI, FL, US, 33174 MIAMI, FL, US, 33166 JACKSONVILLE, FL, US, 32207 PENSACOLA, FL, US, 32501 TALLAHASSEE, FL, US, 32303 MIAMI BEACH, FL, US, 33139 DAYTONA BEACH, FL, US, 32124 TAMPA, FL, US, 33626 ORLANDO, FL, US, 32804 LARGO, FL, US, 33774 MIAMI, FL, US, 33145 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 33207 FT LAUDERDALE, FL, US, 33311 LARGO, FL, US, 33777 MIAMI, FL, US, 33162 TALLAHASSEE, FL, US, 32308 GAINESVILLE, FL, US, 32605 JACKSONVILLE, FL, US, 32216 MIAMI, FL, US, 33142 JACKSONVILLE, FL, US, 32219 TAMPA, FL, US, 33634 MIAMI, FL, US, 33128 JACKSONVILLE, FL, US, 32225 MIAMI GARDENS, FL, US, 33056 JACKSONVILLE, FL, US, 32256 MIAMI, FL, US, 33169 JACKSONVILLE, FL, US, 32246 LARGO, FL, US, 33778 GAINESVILLE, FL, US, 32606 LARGO, FL, US, 33773 MIAMI, FL, US, 33134 MIAMI, FL, US, 33181 JACKSONVILLE, FL, US, 32222 TAMPA, FL, US, 33637 MIAMI, FL, US, 33199 ORLANDO, FL, US, 32833 PENSACOLA, FL, US, 32526 MIAMI, FL, US, 33137 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32824 TALLAHASSEE, FL, US, 32312 MIAMI, FL, US, 33135 ORLANDO, FL, US, 32821 TAMPA, FL, US, 33672 DAYTONA BEACH, FL, US, 32120 MIAMI, FL, US, 33126 DAYTONA BEACH, FL, US, 32114 PENSACOLA, FL, US, 32534 GAINESVILLE, FL, US, 32608 PENSACOLA, FL, US, 32514 TAMPA, FL, US, 33604 LARGO, FL, US, 33771 MIAMI, FL, US, 33178 MIAMI BEACH, FL, US, 33141 ORLANDO, FL, US, 32819 TAMPA, FL, US, 33625 TAMPA, FL, US, 33613 TAMPA, FL, US, 34748 GAINESVILLE, FL, US, 32653 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32244 MIAMI, FL, US, 33160 TALLAHASSEE, FL,