CALL CENTER SERVICES REPRESENTATIVE OPS - 60933623

Florida; Miami (FL); In loco; USD 34.000 - 52.000; Tempo pieno

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The Florida Department of Children and Families in Miami is seeking an OPS Call Center Services Representative to handle eligibility questions, process applications, and assist customers by phone in a busy call center.

Two years of customer service experience required; bilingual ability preferred Spanish/English or Creole/English; mandatory paid training; full-time schedule (40 hours/week) in-office location.

Competenze

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Mansioni

• Answer general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Process a variety of eligibility related work activities within designated time frames
• Educate customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Conoscenze

Customer service

Eligibility

Communication

Data entry

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CALL CENTER SERVICES REPRESENTATIVE OPS - 60933623

The State Personnel System is an E-Verify employer.

Requisition No:887119

Agency: Children and Families

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933623

OPS Call Center Services Representative I

Florida Department of Children and Families

Miami, Florida

Preference for Bilingual in Spanish/English or Creole/English

Full-time opportunities available

Open Competitive

This posting will be used to fill position vacancies in OPS.

Current employees will be compensated in accordance with the DCF salary policy.

Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system.This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.

If this sounds like the job for you, please join our TEAM!

• The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
• Employees may be required to work after their schedule to complete phone calls in the queue.

Qualifications:

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual inSpanish/English or Creole/English.

Additional Information/Requirements:

• Incumbents may be expected to work during emergency situations or natural disasters.
• Employees are required to work from the official office location.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

What you will do:

The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

About Department of Children and Families:

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

Your People First Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responsestopre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume”in place of entering work history.

EMPLOYMENT DISCLOSURES

• US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
• SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .
• RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending on the date of your retirement.
• BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.

Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

• BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at [phone].

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

MIAMI, FL, US, 33128 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283 MIAMI, FL, US, 33126 MIAMI, FL, US, 33122 MIAMI, FL, US, 33157 MIAMI BEACH, FL, US, 33141 MIAMI, FL, US, 33125 MIAMI, FL, US, 33166 NORTH MIAMI, FL, US, 33161 MIAMI, FL, US, 33176 MIAMI, FL, US, 33174 MIAMI BEACH, FL, US, 33162 MIAMI, FL, US, 33199 MIAMI, FL, US, 33167 MIAMI, FL, US, 33172 MIAMI, FL, US, 33175 MIAMI BEACH, FL, US, 33109 NORTH MIAMI BEACH, FL, US, 33179 MIAMI, FL, US, 33101 MIAMI, FL, US, 33135 MIAMI, FL, US, 33130 MIAMI, FL, US, 33183 MIAMI GARDENS, FL, US, 33056 MIAMI, FL, US, 33150 MIAMI, FL, US, 33184 MIAMI, FL, US, 33132 MIAMI, FL, US, 33137 MIAMI, FL, US, 33180 MIAMI, FL, US, 33194 MIAMI, FL, US, 33131 SOUTH MIAMI, FL, US, 33143 MIAMI, FL, US, 33186 MIAMI, FL, US, 33169 MIAMI, FL, US, 33147 MIAMI, FL, US, 33177 MIAMI, FL, US, 33168 MIAMI, FL, US, 33189 MIAMI, FL, US, 33161 MIAMI, FL, US, 33136 MIAMI GARDENS, FL, US, 33169 MIAMI, FL, US, 33145 MIAMI, FL, US, 33142 MIAMI, FL, US, 33155 MIAMI, FL, US, 33173 MIAMI, FL, US, 33144 MIAMI, FL, US, 33055 MIAMI, FL, US, 33165 MIAMI, FL, US, 33160 NORTH MIAMI BEACH, FL, US, 33160 MIAMI, FL, US, 33178 MIAMI BEACH, FL, US, 33139 MIAMI LAKES, FL, US, 33016 MIAMI BEACH, FL, US, 33140 MIAMI, FL, US, 33138 MIAMI, FL, US, 33134 MIAMI, FL, US, 33181 MIAMI, FL, US, 33127 MIAMI, FL, US, 33162

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.