Investigation Controls & QA Consultant

Bank of America; Los Angeles (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Benefits eligible

Discretionary incentive plan

Job summary

Bank of America is seeking a detail-oriented investigator to execute control testing of internal investigation cases of employee fraud and misconduct. You will analyze case notes, documentation, and processes to ensure adherence to standards, coaching investigators on remediation, and escalating risks as needed.

The role requires excellence in written and verbal communication, strong risk-management knowledge, and the ability to build partnerships across the organization to drive thorough

Qualifications

• Exceptional written and verbal communication skills.
• Ability to manage competing priorities and exercise time management.
• Strong knowledge of risk management practices in investigations.
• Experience in quality control, compliance, or audit is a plus.

Responsibilities

• Reviews and analyzes investigative case notes, documentation, and processes to ensure adherence to standards and regulatory requirements.
• Coaches investigators to drive improved quality, accuracy, thoroughness, and compliance with respect to investigative processes.
• Prepares control assessment reports and presents findings to management and stakeholders.
• Establishes strong working relationships with investigators, managers, and control function partners.
• Drives the training and adoption of investigative standards and guidelines.

Skills

Coaching

Due Diligence

Monitoring

Surveillance

Testing

Risk Management

Attention to Detail

Decision Making

Fraud Management

Influence

Written Communications

Analytical Thinking

Critical Thinking

Prioritization

Record Keeping

Stakeholder Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America is seeking a detail-oriented investigator to execute control testing of internal investigation cases of employee fraud and misconduct. You will analyze case notes, documentation, and processes to ensure adherence to standards, coaching investigators on remediation, and escalating risks as needed.

The role requires excellence in written and verbal communication, strong risk-management knowledge, and the ability to build partnerships across the organization to drive thorough