Case Control Consultant

Bank of America; Los Angeles (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Benefits eligible

Discretionary incentive plan

Job summary

Bank of America is seeking a detail-oriented investigator to execute control testing of internal investigation cases of employee fraud and misconduct. You will analyze case notes, documentation, and processes to ensure adherence to standards, coaching investigators on remediation, and escalating risks as needed.

The role requires excellence in written and verbal communication, strong risk-management knowledge, and the ability to build partnerships across the organization to drive thorough

Qualifications

• Exceptional written and verbal communication skills.
• Ability to manage competing priorities and exercise time management.
• Strong knowledge of risk management practices in investigations.
• Experience in quality control, compliance, or audit is a plus.

Responsibilities

• Reviews and analyzes investigative case notes, documentation, and processes to ensure adherence to standards and regulatory requirements.
• Coaches investigators to drive improved quality, accuracy, thoroughness, and compliance with respect to investigative processes.
• Prepares control assessment reports and presents findings to management and stakeholders.
• Establishes strong working relationships with investigators, managers, and control function partners.
• Drives the training and adoption of investigative standards and guidelines.

Skills

Coaching

Due Diligence

Monitoring

Surveillance

Testing

Risk Management

Attention to Detail

Decision Making

Fraud Management

Influence

Written Communications

Analytical Thinking

Critical Thinking

Prioritization

Record Keeping

Stakeholder Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Company Overview

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to a in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Overview

This job is responsible for executing control testing of internal investigation cases of employee fraud and misconduct. Key responsibilities include analyzing cases and documentation for adherence to standards, guidelines and regulatory compliance, coaching managers/investigators on remediation, and escalating and reporting risks identified through case reviews. Job expectations include having proficient knowledge of the regulatory, reputational, operational, and legal risks encountered in the course of investigations while demonstrating judgement, discretion and independent decision making.

Key Responsibilities

• Reviews and analyzes investigative case notes, documentation, and processes to ensure adherence to internal standards, guidelines, and regulatory requirements
• Identifies and provides feedback and recommendations to investigators on cases requiring remediation or additional investigation
• Coaches investigators to drive improved quality, accuracy, thoroughness, and compliance with respect to investigative processes, notes, and documentation
• Prepares control assessment reports and presents findings to management, relevant stakeholders, and control partners on investigative case control assessments
• Establishes strong working relationships with investigators, managers, and control function partners
• Drives the training and adoption of investigative standards and guidelines

Required Qualifications

• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively to a variety of audiences.
• Demonstrated ability to manage competing priorities, exercise sound time management, maintain attention to detail, and take initiative.
• Strong knowledge of risk management practices, including experience identifying, escalating, and effectively challenging risk when appropriate.
• Proven ability to build partnerships across the organization, developing an understanding of end-to-end processes and their interdependencies to drive holistic solutions.
• Ability to provide constructive feedback, coaching, and guidance in a positive and professional manner, fostering confidence, collaboration, and alignment toward shared goals.
• Proficiency in Microsoft Office applications and other business-related software, with the ability to quickly learn and leverage new tools and technologies.

Desired Qualifications

• Investigation experience, preferably internal.
• Experience conducting case reviews and quality assurance activities, with a background in quality control, compliance, audit, or related risk management functions.
• Strong knowledge of regulatory, reputational, operational, and legal risks that may arise during investigations, with the ability to identify, assess, and appropriately upscale concerns.
• Comprehensive understanding of bank systems, applications, and investigative technologies, as well as the enterprise's businesses, products, core corporate functions, and internal policies that support effective investigations and risk-based decision-making.

Skills

• Coaching
• Due Diligence
• Monitoring, Surveillance, and Testing
• Research
• Risk Management
• Attention to Detail
• Decision Making
• Fraud Management
• Influence
• Written Communications
• Analytical Thinking
• Critical Thinking
• Prioritization
• Record Keeping
• Stakeholder Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift & Hours

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay and Benefits

Pay range $75,000.00 - $115,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Pay Transparency details US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917)

Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.