Inventory Support Technician

United States Courts; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

United States Courts in St. Louis, MO seeks an Inventory Support Technician to join the IT team. The role manages inventory, asset tracking, deployment, and returns using JICS, while providing end-user support and ensuring policy compliance.

The position requires strong organizational skills, experience with databases/spreadsheets, and the ability to communicate technical information clearly. Travel to Cape Girardeau and Hannibal may be required.

Qualifications

• Associate degree in computer science or related field preferred.
• Knowledge of hardware and software maintenance and troubleshooting.
• Familiarity with Microsoft Office suite and IT services.
• Ability to maintain accurate records and work with databases/spreadsheets.
• Strong organizational and detail-oriented skills.
• Ability to learn internal controls and procurement policies.
• Reliable attendance and good communication, both oral and written.

Responsibilities

• Responsible for inventory control using the Judiciary Inventory Control Software (JICS).
• Receive, tag, and record assets; coordinate deployments, transfers, and returns.
• Deliver and set up computer equipment; track asset location and status.
• Maintain asset lifecycle records from procurement to disposal.
• Provide backup help-desk support and document technical issues.
• Conduct physical audits to ensure accurate asset records.

Skills

Asset management

Inventory control

Customer service

Data entry

Education

AS degree in CS

Tools

JICS database

Microsoft Office

Job description

Job Details for Inventory Support Technician

Court Name/Organization Missouri Eastern District Court

Overview of the Position The Inventory Support Technician position is in the District Court headquarters office in St. Louis, Missouri. The position is part of the Information Technology team that performs asset management duties and end user support activities. The Inventory Support Technician manages the inventory process and assists with the development of internal controls and the asset management policy. The Inventory Support Technician manages physical inventory, including the deployment and collection of assets, as well as the tracking of status, location, and caretaker assignment of assets. The incumbent also manages the software inventory, including license tracking, and acts as backup help desk support for end users. The Inventory Support Technician performs routine to moderately complex troubleshooting for hardware and software systems and assesses viability of redeployment of equipment. The IT unit is a shared service that provides computing equipment and devices to all agencies in the District Court (Probation, Pretrial, Clerk's & Chambers). There is a large volume of assets to manage and control.

Qualifications must be met at the time of application. The successful candidate must possess the following:

• Associate’s degree in computer science or other related field is strongly preferred; or equivalent experience preferred.
• Knowledge of computer hardware and software, including the ability to perform routine hardware and software maintenance and troubleshooting.
• Knowledge of the Microsoft Office suite.
• Knowledge of IT services with a focus on customer service.
• Ability to maintain accurate records; experience working with databases and/or spreadsheets preferred.
• Excellent organizational skills and detail oriented.
• Knowledge of or ability to learn internal controls and policies governing property management and procurement.
• An attendance record that indicates reliability and commitment.
• Ability to communicate technical information effectively, both orally and in writing.
• Ability to be tactful and work cooperatively with others, including judicial officers, Court colleagues, and members of the IT team.
• Strong sense of integrity with sound ethics and judgment.
• Your own transportation to and from other event locations and occasionally distances to other court locations of Cape Girardeau, MO and Hannibal, Missouri.
• Ability to lift and move moderately heavy items, such as computer equipment.

To qualify for the CL 24 a minimum of one year of specialized experience equivalent to work in a CL 23 level is required. To qualify for the CL 25 a minimum of one year of specialized experience equivalent to work in a CL 24 level is required. To qualify for the CL 26 a minimum of one year of specialized experience equivalent to work in a CL 25 level is required. *Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to successfully perform the duties of the position and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.

This is a High Sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an fingerprints, OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

All applicant information is subject to verification. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after hire.

After review of the application packets, highly qualified applicants will be invited in for one or more personal interviews. Due to the volume of applications received, only applicants who are selected for interview will receive a written response regarding their application status.

Direct deposit of pay is required. Positions with the U.S. Courts are “excepted service” positions and employees serve “at will.”The U.S. Clerk's Office reserves the right to amend or withdraw any announcement without written notice to applicants. If a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Clerk of Court may elect to select a candidate from the applicants who responded to the original announcement without re-posting the position.

Application Info

• Responsible for all inventory control using the Judiciary Inventory Control Software (JICS), including receiving stock, maintenance stock, item transfers, and all physical inventory tracking.
• Ensure assets are accounted for within the parameters of the Court’s Asset Management policy.
• Receive, tag, and record new assets in the JICS database; coordinate asset deployments, transfers, and returns.
• Deliver and set up computer equipment.
• Maintain an accurate location, assignment, and status of all assets belonging to the Court by supporting the tracking of the entire asset lifecycle from procurement to disposal.
• Maintain and accurate account of all assets, with an eye to timeliness and policy compliance.
• Regularly conduct physical audits aiming for exemplary asset recordkeeping.
• Organizing returned items and determining if they may be reissued, are at end of life, or are excess to court needs.
• Support the flow of equipment and furniture that is issued to support staff.
• Manage secure decommissioning of equipment and furniture that has reached end of useful lifeincluding data sanitization.
• Communicate with the IT and Procurement staff about movement of IT and furniture inventory.
• Act as a backup on the Help Desk, providing technical assistance to Court users. Assist users by receiving, documenting, and routing technical issues or requests in the IT Service Desk software.
• Handle customer inquiries and complaints. Document and update customer records based on interactions.
• Perform other duties as assigned.

The federal Judiciary is an Equal Employment Opportunity employer.