Inventory Control Manager, Retail Sales

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Tuition Reimbursement Program

Paid holidays, vacation, and sick time

Employee Assistance Program (EAP)

Discounts on cell phone plans, hotels,

Job summary

U-Haul International, Inc. is seeking an Inventory Control Manager to safeguard inventory accuracy and product availability across a large, multi-location retail network.

You will own the day-to-day control loop for key retail product families—driving action with field operations, purchasing, and stakeholders to resolve stockouts and data issues. This hands-on analytical role covers exception triage, root-cause analysis, replenishment planning, new-location readiness, and continuous improvement

Qualifications

• 4+ years in inventory control, planning/allocation, or multi-unit retail supply chain.
• Proven experience investigating discrepancies and driving corrective action.
• Strong analytical skills and comfort with ERP / WMS / POS / BI reporting tools.
• Clear written and verbal communication; able to brief executives and coach field partners.

Responsibilities

• Inventory accuracy & exception management across locations.
• Own product-level parameters, safety stock, and replenishment rules.
• Audit location-level assortments and program enrollment; correct master data.
• Support new-location readiness and inventory health for showroom remodels.
• Develop tools, reports, and playbooks to scale the control process.

Skills

Inventory control

Analytical skills

Excel

ERP/WMS/BI

Communication

Ownership

Multitasking

Education

Bachelor’s degree in supply chain / business / operations

APICS CPIM/CSCP a plus

Tools

ERP systems

WMS

POS / BI reporting tools

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We are hiring an Inventory Control Manager to protect inventory accuracy and product availability across a large, multi-location retail network. This role owns the day-to-day control loop for key retail product families — turning data signals into action with field operations, purchasing, and intracompany stakeholders so stockouts, overstocks, master-data errors, and opening readiness issues are found early and closed out.

This is a hands-on analytical and process role: exception triage, root-cause investigation, replenishment/level hygiene, replenishment frequency, program compliance, new-location readiness, and continuous improvement of the tools and reports the field teams and the home office rely on.

What you will do

Inventory accuracy & exception management

• Monitor daily and periodic inventory exception reports; investigate material swings and variances by SKU and location/region.
• Drive root-cause analysis (process, system, master data, damage, or demand) and assign clear owners and next steps until closed.
• Maintain disciplined follow-up so unexplained inventory movement does not linger.

Levels, replenishment & program compliance

• Own product-level / min-max / safety-stock style parameters for Retail SKUs and keep them current as demand and pack rules change.
• Own and manage safety-stock plan for product groupings at the store grouping, geographic region, and global levels with multiple variables.
• Audit location-level assortment and program enrollment (on/off compliance) and correct master data.
• Support specialty accessory / parts inventory health, including purchasing holds, level retain/remove decisions, and alignment with Procurement.
• Make recommendations for replenishment allocation frequency.

Network readiness (new locations & remodels)

• Prepare and distribute retail inventory opening packets for new centers (plans, layouts, display/assortment files, and related readiness docs for start-up).
• Support showroom layout and remodel requests with accurate product, display, and timing guidance via action-plan deliverables to field operations executives.
• Own and manage inventory safety-stock and ramp-up plan for new locations.
• Own, improve existing, and develop new Point-of-Sale inventory management tools that store teams use to manage incoming shipments and keep daily inventory records accurate.
• Use BI / analytics platforms and operational reports to surface risk; improve report design so leaders can act quickly.
• Document system defects that break inventory truth (e.g., pack-size / algorithm issues) and shepherd fixes with product/IT partners.
• Build simple, durable metrics and playbooks so the control process scales beyond one person.

Field support, enablement & subject-matter leadership

• Support approximately 2,500 company-owned field locations with clear, practical guidance on retail inventory questions and exceptions.
• Become the recognized subject matter expert for U-Haul retail inventory policies, tools, data, and operating practices.
• Guide and influence field and cross-functional partners who do not report directly to this role.
• Identify repeat questions and failure points, then convert them into self-service tools, standardized processes, training, job aids, and decision rules.
• Reduce avoidable home-office dependency while maintaining the right controls, escalation paths, and accountability.

Partnership & communication

• Work daily with Retail Sales leadership, inventory peers, Procurement, operations, real estate/field partners, and intake/ticket surfaces.
• Translate complex inventory issues into practical actions for operators and executives.
• Escalate crisply: what changed, business risk, and the decision or action needed.

Required qualifications:

• 4+ years in inventory control, inventory planning/allocation, warehouse inventory accuracy, or multi-unit retail supply chain (or equivalent).
• Proven experience investigating inventory discrepancies and driving corrective action across functions.
• Strong analytical skills; advanced Excel (or equivalent) and comfort with ERP / WMS / POS / BI reporting tools.
• Clear written and verbal communication; able to brief executives and coach field partners without jargon overload.
• High ownership, detail orientation, and follow-through on recurring control work.
• Ability to manage multiple concurrent workstreams (daily firehose + projects) without dropping either.

Preferred qualifications:

• Experience in multi-location retail or distribution networks.
• Background setting or maintaining min/max, safety stock, or product-level parameters.
• Exposure to purchasing holds, pack/case rules, or inventory master-data stewardship.
• Experience filing and driving system defects / continuous improvement with engineering or product teams.
• New-store opening or remodel inventory readiness experience.
• Bachelor’s degree in supply chain, business, operations, or related field; APICS CPIM and CSCP is a plus.
• Familiarity with U-Haul (or similar) retail inventory, BI, and ticketing tools after onboarding.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.