Inventory Control Analyst - Bensalem, PA

Foley, Inc.; Bensalem Township (Bucks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Foley, Incorporated is seeking an Inventory Control professional in Bucks County, PA to monitor and resolve discrepancies across multiple warehouse locations. You will manage warranty claims, reconcile invoices, and coordinate cycle counts with cross-functional teams to maintain accuracy.

The role requires 1–3 years in inventory management and customer service, plus proficiency with Microsoft Office. Strong communication and organization are essential for success in a fast-paced environment.

Qualifications

• 1-3 years of inventory management and customer service.
• Proficiency with Microsoft Office and other job-related software.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Monitor, investigate, and resolve inventory discrepancies across warehouse locations.
• Manage warranty claims, vendor discrepancy claims, returns programs.
• Reconcile Caterpillar and vendor credit invoices; review purchase orders with Accounting to resolve invoicing discrepancies.
• Generate and oversee cycle counts; investigate picking exceptions; support PIC initiatives.
• Research and resolve backorder transfers, aged purchase orders, and stock replenishment acknowledgements.
• Coordinate and process claims for direct ship suppliers, DIPS dealers, UPS, and other carriers for damaged/missing parts.
• Collaborate with warehouse, customer care, administration, and inventory control teams to identify issues and implement solutions.
• Cross-train within Inventory Control and perform additional inventory management duties as needed.

Skills

Inventory management

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JOB DESCRIPTION:

• Monitor, investigate, and resolve inventory discrepancies, shortages, missing inventory, and parts shipment issues across warehouse locations.
• Manage warranty claims, vendor discrepancy claims, Rapid/RAM returns, SPM returns, and other Caterpillar-related returns and claims programs.
• Reconcile Caterpillar and vendor credit invoices, review purchase orders, and partner with Accounting to resolve invoicing and inventory accounting discrepancies.
• Generate and oversee cycle counts, investigate picking exceptions, and support Parts Inventory Control (PIC) initiatives to maintain inventory accuracy.
• Research and resolve backorder transfers, non-returnable parts discrepancies, aged purchase orders, and stock replenishment order acknowledgements.
• Coordinate and process claims for direct ship suppliers, DIPS dealers, UPS, and other carriers for damaged, lost, or missing parts.
• Collaborate with warehouse, customer care, administration, and inventory control teams to identify issues, implement solutions, and support daily operations.
• Cross-train within the Inventory Control team and perform additional inventory management and parts accounting duties as needed.

RECOMMENDED QUALIFICATIONS:

• High school diploma or equivalent required.
• 1-3 years of experience in inventory management and customer service.
• Proficiency with Microsoft Office and other job-related software.
• Previous Caterpillar Parts experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Detail-oriented, dependable, and committed to accuracy.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.