Inventory and Operations Associate

Material Good; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Material Good, a luxury jewelry and watch retailer, seeks an Inventory and Operations Associate in Charlotte, NC. The role focuses on accurate item entry into the POS, tagging incoming stock, and ensuring inventory integrity across locations.

You will coordinate with sales, marketing, and vendors to maintain quality and availability. Responsibilities include daily/monthly inventory counts, reconciliations, and processing of custom orders.

Qualifications

• Maintain accurate inventory records for watches and jewelry.
• Log and track incoming and outgoing stock through the POS and related systems.
• Reconcile discrepancies between physical counts and system data.

Responsibilities

• Enter new watches and jewelry into the POS with full product details.
• Tag and log incoming items before display or client orders.
• Log custom orders and pass to the appropriate salesperson.
• Maintain daily and monthly inventory counts; report variances to Inventory/Merchandising and Finance.
• Coordinate with sales and marketing to photograph new items for website/social media.
• Oversee transfers between MG locations and track RTVs.
• Ensure items are maintained in pristine condition and coordinate with vendors for repairs/refurbishments.

Skills

Inventory management

Data entry

Attention to detail

Communication with sales

Stock reconciliation

Vendor coordination

Tools

POS system

Job description

Job Title: Inventory and Operations Associate

Location: Charlotte, NC - SouthPark Mall

Job Summary:

Material Good is a luxury retail destination specializing in fine jewelry, collectible timepieces, and bespoke creations. With a deep appreciation for craftsmanship and a commitment to delivering exceptional client experiences, headquartered in New York, NY, we operate boutiques in New York, Miami, Boston, Dallas, Aspen, and Charlotte.

Key Responsibilities:

Inventory Management & Processing:

• Accurately enter all watches and jewelry into the POS system with complete product details.
• Process and tag all incoming watches and jewelry prior to being handed over to the sales team for display or client orders.
• Ensure special custom orders and client-specific requests are properly logged, processed, and handed off to the corresponding salesperson.
• Maintain daily case counts as well as monthly physical inventory counts supported by the sales team. Reconcile discrepancies and report to the Director of Inventory and Merchandising and Finance.
• Maintain regular communication with the sales team to track sales trends, ensuring that inventory quantities align with demand for various watch models.
• Coordinate with the marketing team to ensure new watches and jewelry are photographed and showcased for website and social media purposes.
• Perform weekly checks on inventory to identify sold items and replenish stock as needed in collaboration with the Director of Inventory and Merchandising.
• Manage transfer of watches and jewelry between various MG locations as needed based on client requests.
• Track RTV (Return to Vendor).
• Take full oversight of watches and watch components, ensuring they are accurately logged and tracked through each stage of their lifecycle, from receiving to sale.
• Oversee the receipt and return of any faulty or non-selling stock to vendors as needed.
• Ensure watches are maintained in pristine condition, coordinating with external service providers for any repairs or refurbishments.
• Take full oversight of jewelry inventory components, ensuring they are accurately logged and tracked through each stage of their lifecycle, from receiving to sale.

Reporting & Documentation:

• Handle all internal reporting for new watches and jewelry, ensuring monthly reports are accurate and reflect the sales and inventory status of the collection.
• Provide on-hand stock reporting and send along to HQ as needed.
• Track and lead all accurate documentation related to in-stock timepieces and jewelry.
• Manage all invoicing for asset watches or jewelry and forward them to the accounting department for payment processing.

Sales & Trend Analysis:

• Maintain ongoing communication with the sales team to identify watch models and brands that are selling most frequently, ensuring that quantities are adjusted accordingly.
• Stay updated on market trends and customer preferences in the luxury watch sector, offering insights to ensure our inventory remains relevant and in demand.

Quality Control & Logistics Coordination:

• Oversee the logistics for receiving, processing, and sending out repairs, ensuring that all watches and jewelry meet Material Good's quality standards before reaching clients.
• Regularly inspect and maintain watches and jewelry in stock to ensure they remain in excellent condition.
• Perform daily or weekly counts of watches and jewelry in stock to ensure inventory accuracy.
• Perform inventory counts monthly and report results to HQ.

Additional duties will be assigned as store and business needs dictate.