Inventory Analyst

IONNA; North Carolina; On-site; USD 65,000 - 80,000; Full time

Job summary

IONNA is seeking an Inventory Analyst to maintain end-to-end visibility of service parts supporting its nationwide EV charging network. The role tracks parts through on-hand inventory, deployments, RMAs, repairs, and returns to stock, coordinating with internal teams and service providers to meet SLAs.

The ideal candidate has at least 3 years in inventory management, strong analytical skills, and a proactive approach to improving inventory accuracy and lifecycle performance across multiple

Qualifications

• A minimum of 3 years of experience in inventory management, supply chain, materials coordination, warehouse operations, field service logistics, or a related role.
• Experience tracking inventory across multiple locations, vendors, warehouses, or field operations.
• Knowledge of inventory lifecycle stages, including stock, allocation, deployment, returns, RMA, replenishment, repair, retrofit, and disposition.
• Strong analytical skills to assess usage, aging, demand, availability, and replenishment needs.
• High attention to detail; able to spot record errors, missing transactions, delays, and discrepancies.
• Highly organized; able to manage parts, shipments, RMAs, exceptions, and vendor follow-up.
• Experience coordinating time-sensitive shipments and returns.
• Ability to monitor SLAs, identify risks, and elevate overdue activity.
• Strong written and verbal communication skills.
• Ability to support occasional urgent after-hours or weekend shipments when needed.

Responsibilities

• Track parts across their complete lifecycle, including on-hand inventory, reserved inventory, field deployment, installation, unused field stock, RMA, repair, replenishment, retrofit, and return to available stock.
• Maintain accurate and timely inventory status information within IONNA’s designated inventory management and workflow systems.
• Coordinate the timely use, transfer, return, repair, or disposition of parts to minimize inactive, stranded, or unavailable inventory.
• Maintain clear lifecycle status definitions, escalation triggers, and ownership requirements
• Confirm replacement or replenishment inventory is received and accurately recorded.

Skills

Inventory management

Analytical skills

Attention to detail

Organizational skills

Communication

Time management

Job description

This role requires a full-time onsite presence in Durham, NC

Target base salary: $65k - $80k (Based on experience)

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Role Summary

IONNA is seeking a highly organized and analytical Inventory Analyst to maintain accurate, end-to-end visibility of service parts and critical inventory supporting IONNA’s nationwide EV charging network.

This role will track parts throughout their complete lifecycle, including on-hand inventory, forward stocking locations, field deployment, return merchandise authorization (RMA), repair, retrofit, replenishment, warranty claims, and return to available stock. The Inventory Analyst will monitor the time each part remains in a particular status, identify delays or exceptions, and coordinate with internal teams and external service providers to ensure inventory progresses through its lifecycle within applicable service-level requirements.

The Inventory Analyst will also analyze consumption and demand patterns, recommend changes to inventory levels as the network scales, maintain forward stocking strategies across the country, coordinate upgrades and retrofits to keep parts aligned with current EVSE product generations, and execute time-sensitive shipments to and from the field.

Mission

Ensure the right parts are available at the right place and time to support IONNA’s growing charging network.

Key Performance Indicators

• Inventory Accuracy: Inventory record accuracy across systems, warehouses, vendors, and forward stocking locations.


• Lifecycle Performance: Part cycle time and percentage of inventory progressing within contractual or operational SLAs.


• Field Execution Support: Fulfillment, communication, planning, and inventory-related delay performance supporting field execution.


• Site Operations Support: Timely fulfillment of inventory requirements across planned and unplanned Site Operations activities.

Key Responsibilities

Inventory Lifecycle Management

• Track parts across their complete lifecycle, including on-hand inventory, reserved inventory, field deployment, installation, unused field stock, RMA, repair, replenishment, retrofit, and return to available stock.


• Maintain accurate and timely inventory status information within IONNA’s designated inventory management and workflow systems.


• Coordinate the timely use, transfer, return, repair, or disposition of parts to minimize inactive, stranded, or unavailable inventory.


• Maintain clear lifecycle status definitions, escalation triggers, and ownership requirements


• Confirm replacement or replenishment inventory is received and accurately recorded.

Vendor and Service Provider Accountability

• Hold vendors and service providers that receive, store, transport, repair, install, or replenish IONNA inventory accountable for completing required inventory activities within applicable contractual and operational requirements.


• Escalate overdue activity, recurring process breakdowns, inventory discrepancies, and vendor noncompliance to the appropriate stakeholders.


• Partner with Procurement and Contract Management to identify recurring performance gaps and support enforcement of applicable contractual obligations.


• Recommend process, reporting, or control improvements when vendor practices create inventory visibility or availability risks.


• Follow up with responsible vendors on RMAs that remain inactive or exceed applicable turnaround requirements.

Qualifications

• A minimum of 3 years of experience in inventory management, supply chain, materials coordination, warehouse operations, field service logistics, or a related role.


• Experience tracking inventory across multiple locations, vendors, warehouses, or field operations.


• Knowledge of inventory lifecycle stages, including stock, allocation, deployment, returns, RMA, replenishment, repair, retrofit, and disposition.


• Strong analytical skills to assess usage, aging, demand, availability, and replenishment needs.


• High attention to detail; able to spot record errors, missing transactions, delays, and discrepancies.


• Highly organized; able to manage parts, shipments, RMAs, exceptions, and vendor follow-up.


• Experience coordinating time-sensitive shipments and returns.


• Ability to monitor SLAs, identify risks, and elevate overdue activity.


• Strong written and verbal communication skills.


• Ability to support occasional urgent after-hours or weekend shipments when needed.

Ideal Candidate Profile

The ideal candidate is a detail-oriented inventory professional who understands that inventory accuracy directly affects charger uptime, maintenance response, field productivity, cost, and the customer experience.

They are comfortable working at the transaction level while also recognizing broader patterns in demand, aging, failure rates, replenishment, and vendor performance. They do not simply report that a part is delayed. They identify why it is delayed, determine who owns the next action, and drive the part toward its appropriate next lifecycle stage.

This individual is proactive, analytical, and comfortable tracking internal and external performance. They understand the importance of reliable system data, disciplined inventory controls, and timely communication. They have a bias for action and are motivated by building scalable processes that can support IONNA’s continued nationwide growth.

Success in This Role Looks Like

• IONNA has reliable, end-to-end visibility into the location, quantity, condition, availability, and lifecycle status of service parts.


• Inventory records are complete, current, and reconciled across IONNA, warehouse, field service, logistics, repair, and OEM systems.


• Vendors consistently meet requirements for inventory reporting, returns, RMA processing, repair, replacement, and replenishment.


• Field service teams have timely access to the parts required to restore and maintain reliable charging operations.

About IONNA

IONNA is building a premier nationwide EV charging network designed around speed, reliability, comfort, and customer experience. Our rechargeries are intended to make charging feel simple, dependable, and welcoming for every driver. The Inventory Analyst plays a critical role in protecting that experience across the public platforms customers rely on most.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, or any other basis protected by applicable law.