Intune Engineer (Only W2)

CBTS; Tampa (FL); On-site; USD 114,616,000 - 128,943,000; Full time

Job summary

Accenture is seeking a Workplace Services Lead responsible for end-to-end delivery, governance, and improvement of Workplace and Digital Workplace services within the IMS model. You will own endpoint platforms including Intune, MECM/SCCM, and MDM, designing and optimizing policies, profiles, baselines, and deployment models.

You will drive governance with KPIs, oversee device lifecycles, and ensure standardized processes across global delivery teams while collaborating with Service Desk, Field

Qualifications

• End-to-end delivery of Workplace/Digital Workplace services.
• Establish governance with KPIs, metrics, risk and escalation management.

Responsibilities

• Own MECM/SCCM, Intune and MDM services within IMS Workplace/EUC tower and ensure SLA adherence.
• Establish and maintain service governance, KPIs, metrics, risk and escalation processes.
• Act as escalation point for complex endpoint incidents, problems and risks.
• Oversee device lifecycle including provisioning, configuration, patching, deployment, compliance and decommissioning.
• Ensure standard delivery models, runbooks and processes across global teams.
• Foster collaboration between Service Desk, Field Services, Security Operations and Endpoint Engineering.

Skills

Governance

Escalation management

Service delivery

Tools

MECM/SCCM

Intune

MDM

Windows 10/11

Job description

Pay Rate: $40-45/hour on W2, client will not consider C2C

Job Overview:

The Workplace Services Lead is accountable for the end to end delivery, governance, and continuous improvement of Workplace / Digital Workplace services within the Accenture Infrastructure Managed Services (IMS) model. The role owns endpoint and device management platforms, including Microsoft Intune, MECM/SCCM, and MDM, ensuring secure, compliant, and scalable service delivery aligned to contractual commitments, SLAs, and client expectations. Design, configure, and optimize Intune, MECM/SCCM, and MDM policies, profiles, baselines, and deployment models.

Key Responsibilities

Own Intune, MECM/SCCM, and MDM services within the IMS Workplace / EUC tower, accountable for service stability, SLA adherence, and operational excellence.

Establish and maintain service governance, including KPIs, operational metrics, risk management, and escalation management.

Act as the escalation point for complex endpoint related incidents, problems, and service risks.

Provide oversight for device lifecycle services, including provisioning, configuration, patching, software deployment, compliance enforcement, and decommissioning.

Ensure standardized delivery models, runbooks, and operational processes are followed across global delivery teams.

Drive effective collaboration between Service Desk, Field Services, Security Operations, and Endpoint Engineering teams.

Required Skills

Core Platforms & Scope

• Microsoft Endpoint Configuration Manager (MECM / SCCM)
• Windows 10 / Windows 11
• Endpoint Security, Compliance, and Conditional Access