INTERVIEWING CLERK OPS - 60932864

State of Florida; Largo (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

State of Florida's Children and Families agency seeks an Interviewing Clerk – OPS to support the Economic Self Sufficiency Program Customer Service Centers. This full-time OPS role interviews applicants by phone and in person to determine services and public assistance needs, inputs data, and assists in lobby service.

Requirements include a high school diploma and clerical or public contact experience; bilingual ability in Spanish/English or Creole/English is preferred.

Qualifications

• A high school diploma or its equivalent and two years of clerical or public contact experience.
• College education can substitute for each year of required experience at specified rates.

Responsibilities

• Interview applicants by phone and in person to determine service needs.
• Enter client data into database from intake information.
• Perform general clerical duties including answering phones and using office machines.

Skills

Bi-lingual (Spanish/English or Creole/

Clerical skills

Data entry

Phone/customer service

Education

High school diploma or equivalent

Tools

Photocopy machine

Scanner

Office machines

Job description

Requisition No:878899

Agency: Children and Families

Working Title: INTERVIEWING CLERK OPS - 60932864

Pay Plan: Temp

Position Number:60932864

Salary: $16.71 per hour

Posting Closing Date: 08/18/2026

Total Compensation Estimator Tool

Interviewing Clerk – Other Personal Services (OPS)

Location: Hillsborough or Pinellas Counties - Applicants interested in working in counties other than Hillsborough or Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

This FULL-TIME OPS position is with the Economic Self Sufficiency Program Customer Service Centers and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person and assisting customers in the Service Center Lobbies.

Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines.

Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment. You must attain a proficient score to be interviewed for the position.

This position is OPS and will be paid $16.71 hourly and is scheduled for full-time hours.

MINIMUM QUALIFICATIONS

• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.

PREFERENCE

• Bi-lingual and able to speak, read and write in Spanish/English or Creole/English language

KNOWLEDGE, SKILLS AND ABILITIES

• Bi-lingual and able to speak, read and write in Spanish/English or Creole/English language.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work is completed in accordance with regulations relating to eligibility and timeliness.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.