INTERVIEWING CLERK - 60023086

State of Florida; Panama City (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The State of Florida – Department of Children and Families seeks an Interviewing Clerk at the Panama City Service Center. This full-time position involves interviewing and determining eligibility for public health and social services programs and related agency resources.

Applicants must have at least one year of secretarial or clerical work experience (or a related credential), a high school diploma, and complete a State employment application. Bilingual candidates are desired.

Qualifications

• One year of secretarial or clerical work experience or a relevant credential.
• Vocation/technical training can substitute for experience.
• State employment application must be completed and up to date.

Responsibilities

• Interview and/or determine eligibility for public health and social services programs.
• Select and refer eligible applicants to public assistance or housing programs.
• Record and evaluate personal and financial data for eligibility.
• Initiate procedures to grant, modify, deny or terminate eligibility.
• Prepare regular and special reports and keep case records.
• Assist applicants with routine intake and forms.
• Explain eligibility requirements and available resources.
• Review applicant information and schedule appointments.

Skills

Secretarial experience

Clerical work

Typing proficiency

Education

High school diploma

Certified Professional Secretary (or equivalent)

Job description

Requisition No: 879840
Agency: Children and Families
Working Title: INTERVIEWING CLERK - 60023086
Pay Plan: Career Service
Position Number: 60023086
Salary: BI-WEEKLY-$1,336.92
Posting Closing Date: 08/27/2026

Total Compensation Estimator Tool

OCCUPATION PROFILE

JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATION: ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS

43-4061

Interviewing Clerk-60023086 Anticipated Vacancy

This is full time position located at the Panama City Service Center

((Bay County) Storefront)

Applicants Who Are Bi-lingual Are Desired

A COMPLETE AND UP TO DATE STATE OF FLORIDA APPLICATION MUST BE SUBMITTED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Minimum Requirements

• One year of secretarial or clerical work experience; or
• Possession of a Certified Professional Secretary Certificate.
• Vocation/technical training in an area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for the required work experience.
• A high school diploma or its equivalent can substitute for the required work experience.
• State of Florida Employment Application must be completed with up-to-date employment in order to receive full consideration.

Applicants must meet the minimum requirements to be hired for this position. State of Florida Employment Applications should be up to date and complete in order to receive full consideration.

Special Requirements

Candidates for this position will be asked to submit a certified copy of a typing test result that is no older than 6 months in order to be considered for the position.

Job Description

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. Typical duties include:

• Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application.
• Selects and refers eligible applicants to public assistance or public housing agencies.
• Records and evaluates personal and financial data to determine initial or continuing eligibility.
• Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs.
• Prepares regular and special reports, keeps records of assigned cases, and submits individual recommendations.
• Prepares and assists applicants in completion of routine intake and personnel forms.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
• Reviews applicant information.
• Interviews and screens clients for program eligibility and schedules appointments within established procedures.

EXAMPLES OF JOB CHARACTERISTICS

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Assisting and Caring for Others

Providing assistance or personal care to others.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information either written form or by electronic/magnetic recording.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating With Persons Outside Of the Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Interpreting Meaning of Information to Others

Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Monitoring and Controlling Resources

Monitoring and controlling resources and overseeing the spending of money.

Judging Qualities of Things, Services, People

Making judgments about or assessing the value, importance, or quality of things or people.

Examples Of Knowledge, Skills And Abilities

Speaking

Talking to others to effectively convey information

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Active Listening

Listening to what other people are saying and asking questions as appropriate

Information Gathering

Knowing How To Find Information And Identifying Essential Information

Problem Identification

Identifying the nature of problems

Reading Comprehension

Understanding written sentences and paragraphs in work related documents

Service Orientation

Actively looking for ways to help people

Writing

Communicating effectively with others in writing as indicated by the needs of the audience

Information Organization

Finding ways to structure or classify multiple pieces of information

Identification of Key Causes

Identifying the things that must be changed to achieve a goal

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Therapy and Counseling

Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

Clerical

Knowledge of administrative and clerical procedures and systems

Computer

Knowledge of computer software including applications

Licensure, Certification Or Registration Requirements

EFFECTIVE 7/01/02

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.