Radiology Receptionist

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brigham and Women’s Faulkner Radiology is seeking a friendly receptionist to check in patients and support efficient radiology workflows. You will review schedules, verify patient information, and communicate any disruptions to ensure timely testing and a smooth patient experience.

This role requires basic IT scheduling knowledge, the ability to multitask, and excellent verbal and written communication. Onsite hours are 8:30am–5pm, with a 40-hour work week and a focus on patient care.

Qualifications

• High School Diploma or Equivalent required.
• Experience in lieu of degree not accepted.
• Experience with hospital IT scheduling systems preferred.

Responsibilities

• Greet patients in a friendly, helpful manner and check in upon arrival.
• Enter/update exam information in Epic and other hospital systems.
• Review schedules, inform sections of patient arrival, and verify demographics and visit reason.
• Communicate disruptions to the schedule to minimize impact on patient experience.
• Maintain a clean and functional waiting area and support department operations.

Skills

Multitask

Effective communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Site

Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and "checks in" patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients needs as needed while in the radiology waiting room. Does this position require Patient Care? No.

• Greets patients in a friendly, helpful manner that embodies the I CARE standards.
• -Enters/Updates exam information in hospital and department information systems (Epic) for differing radiology exams.
• -Utilizes information devices such as MGB PC's and printing devices, and various applications within Network drives to facilitate patient throughput.
• -Documents patient's fall risk by ensuring the patient fills out fall risk form upon entering the department.
• -Assists in communication requests from outside providers by answering and transferring phone calls as needed.
• -Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
• -Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
• -Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
• -Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience with hospital IT scheduling systems preferred

Knowledge, Skills and Abilities

• - Staff adheres to all I C.A.R.E.
• - Standards.
• - Must be able to multitask and think in a proactive manner.
• - Working knowledge of Microsoft Office preferred.

Additional Job Details

Department: Brigham and Women's Faulkner Radiology

Schedule: Monday-Friday | 40 hours | 8:30 am to 5pm| Onsite

Remote Type: Onsite

Work Location: 1133 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $18.44 - $27.39/Hourly

Grade

SF1003

Pay Range

$18.44 - $27.39/Hourly

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.