Interventional Psychiatry Technician

Headlight.Health; Carlsbad (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Cutting-edge technology environment

Professional development opportunities

Collaborative work culture

Job summary

Headlight.Health in Carlsbad, CA is seeking an InterventionalPsychiatry Technician to provide clinical administrative and patient support in our outpatient esketamine program. You will be a key partner in the patient care journey, coordinating care, facilitating communication, and maintaining a welcoming environment.

You will collaborate with providers and care teams, support adherence to treatment plans, document in the EHR, and help ensure sessions start on time in a patient-centered,

Qualifications

• Two or more years of healthcare or behavioral health experience.
• BLS, First Aid, CPR, and AED certification preferred or obtainable within 90 days.
• Experience with psychiatric or behavioral health settings and REMS programs preferred.

Responsibilities

• Prepare treatment rooms and equipment for esketamine and TMS sessions; ensure supplies are available and sessions start on time.
• Welcome patients, review expectations, and provide clear, compassionate education.
• Monitor patient status during treatment and communicate concerns to the provider.
• Document treatment activities and follow-up needs in the EHR accurately.
• Serve as a consistent contact for patients; address non-clinical questions and logistics.
• Coordinate appointments, transportation, reminders, and other logistics to support continuity of care.
• Collaborate with providers, pharmacies, and care teams on updates and progress.
• Receive, store, inventory, and reconcile prescribed medications; monitor shipments.
• Maintain REMS documentation, DEA records, medication logs, and assist with audits.
• Maintain a clean, safe, welcoming clinical environment and protect patient confidentiality.
• Support daily clinic operations and cross‑team communication.
• Identify workflow improvements and participate in team initiatives.

Skills

Healthcare experience

Communication

Organizational skills

Time management

Discretion and professionalism

EHR systems familiarity

BLS/CPR/AED within 90 days

Education

Associate degree or higher in healthcare or related field

Tools

EHR systems

REMS programs

Medication handling training

Job description

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Our mission is simple but powerful: Improving lives, one session at a time.

Position Summary

The InterventionalPsychiatry(IP)Technician position provides clinical administrative and patient support in Headlight’s outpatient esketamine program. We are looking for someone to serve as a key partner in the patient care journey within Headlights' Interventional Psychiatry program, providing compassionate clinical, administrative, and patient-centered support throughout the treatment experience. This role acts as a consistent point of contact for patients, helping guide them through ongoing treatment by coordinating care, facilitating communication, and ensuring a welcoming and supportive environment.

The IP Technician collaborates closely with patients, providers, and interdisciplinary team members to promote a seamless treatment experience, address patient needs, and support adherence to treatment plans. Through proactive engagement, education, scheduling coordination, and clinical administrative support, this position plays an integral role in enhancing patient outcomes and fostering trust during each stage of the esketamine treatment journey. This role is based on‑site at Headlight's outpatient clinic in Carlsbad, California.

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Responsibilities

• Prepare treatment rooms and equipment for esketamine and TMS appointments, confirm that required supplies are available, and help ensure each session begins on time.
• Welcome patients, review treatment‑day expectations, and provide clear, compassionate education throughout the course of care.
• Support patients during treatment by following established clinical protocols, monitoring their status, and promptly communicating concerns or changes to the appropriate provider.
• Document treatment activities, patient observations, communications, and follow‑up needs accurately and promptly in the electronic health record.
• Serve as a consistent point of contact for patients by answering non‑clinical questions, reinforcing provider instructions, addressing barriers to attendance, and escalating clinical questions appropriately.
• Coordinate appointments, reminders, transportation‑related requirements, and other treatment logistics to support continuity of care and adherence to the treatment plan.
• Collaborate with prescribing providers, pharmacies, and interdisciplinary care teams to communicate scheduling updates, medication needs, patient concerns, and treatment progress.
• Order prescribed medications, monitor shipment status, receive deliveries, maintain inventory records, and follow all storage, handling, and reconciliation procedures.
• Maintain accurate REMS documentation, DEA‑related records, medication logs, and inventory controls, and assist with audits and other compliance activities.
• Help maintain a clean, organized, safe, and welcoming treatment environment that supports patient comfort, privacy, and confidentiality.
• Support daily clinic operations, including phone coverage, patient communications, supply management, and coordination with front‑office and clinical team members.
• Identify opportunities to improve workflows and the patient experience, participate in team initiatives, and perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Professionalism, integrity, and discretion with confidential information.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Two or more years of healthcare, behavioral health, mental health, or patient‑care experience.
• Current BLS, First Aid, CPR, and AED certification, or ability to obtain within 90 days of hire.
• Medical Assistant, CNA, Medication Technician, or comparable healthcare training or certification preferred.
• Experience with psychiatric or behavioral health, outpatient infusion, ketamine/esketamine, specialty medications, EHR systems, or REMS programs preferred.
• Associate degree or higher in healthcare administration, psychology, behavioral health, nursing, or related field preferred.

Benefits & Perks

• Competitive hourly pay and benefits package.
• Opportunity to work in a cutting‑edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.

If you need any accommodations for your interview please email [e-mail] prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination‑ and harassment‑free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt‑out at anytime by contacting us directly.

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