Intervention Specialist - Trauma

Advocate Aurora Health; Libertyville (IL); On-site; USD 42,000 - 68,000; Full time

Job summary

Advocate Health in Libertyville, IL, seeks a dedicated social services professional to provide trauma-informed emotional support to hospitalized patients and connect them with the clinical team for ongoing care.

You will assist with discharge planning, lead psychoeducation groups, and coordinate with outpatient providers while maintaining thorough records and collaborating with hospital staff to ensure continuity of care.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience in social services.
• Associate’s degree preferred; two years related experience considered.
• Ability to lift up to 35 pounds unassisted; assist from another team member for heavier lifts.
• Excellent communication, collaboration, and rapport-building skills.
• Empathy-driven, service-oriented attitude.
• Ability to engage in meaningful conversations with diverse populations, including seniors.

Responsibilities

• Provide trauma-informed emotional support and connect patients to the clinical team.
• Assist with discharge planning and facilitate psychoeducation groups.
• Lead safety planning and warm-handoff to outpatient providers.
• Respond to trauma alerts and collaborate with outreach teams.
• Schedule patient appointments to ensure ongoing care and continuity.
• Maintain accurate records of patient interactions and action plans.
• Collaborate with hospital treatment teams and community partners.

Skills

Communication skills

Teamwork

Microsoft Office

Organizational skills

Professionalism

Adaptability

Empathy

Patient engagement

Diversity awareness

Lift 35 pounds

Education

High School Diploma or GED

Associate’s Degree

Tools

Microsoft Office Suite

Job description

Major Responsibilities:

• Patient Support:Provides immediatetrauma-informedemotional support, advocacy,and resources to hospitalized patients following trauma, including connecting them with the clinical teamwhenappropriate,assistingwith discharge planning, leading support and psychoeducation groups, and safety planning.Also, complete assessments and facilitatewarm-handoffsto outpatient providers for ongoing care.

• Resources Navigation:Responds to trauma alerts,safety calls, pre-escalation needs andcollaborates with street outreachteams andfacilitates mediation tomitigateretaliationrisks.

• Outreach:Providespatient support, collaborating with teams, andengaginginintensivecommunity outreach.In addition, this includes makingfollow-up calls, connecting to resources,andsendingletters to patients that have been dischargedtoconnectthemto outpatient resources.

• Continuity of Care:Schedules patient appointments with the TRC, other Advocate internal resources,or community partners before dischargeto ensure ongoing care, which requires strong collaborationwith other providers.Participate in the facilitation of psychoeducational and support groups.

• Assessments:Conducts intakes and needs assessments, linking patients to appropriate resourcesand outpatient services.It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.

• Record Keeping:Maintainsaccuraterecords of patient interactions and action plans.

• Collaboration:Works with the hospital treatment team and community partners to ensure comprehensivetreatment, discharge planning,and continuity of care.

Minimum Job Requirements

Education

High School Diploma or GED.

Certification / Registration / License

N/A

Experience

Minimum of one year experience in social services.

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.

• Ability to work collaboratively within a team and independently.

• Proficiencyin Microsoft Office Suite.

• Strong organizational skills.

• Ability to handle difficult conversations andmaintainprofessionalism.

• Willingness to adapt to evolving job responsibilities.

Physical Requirements and Working Conditions

• Full-time position (40 hoursper week), with flexibility to cover all shifts as needed.

• Availability towork days, evenings, nights, weekends, and holidays.

• Reliable, punctual, and open to learning.

• Familiaritywith andexperience working in the designated service area.

• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.

• Passion for and dedication to serving the community.

• Excellent communication, collaboration, and rapport-building skills.

• Empathy-driven, service-oriented attitude.

• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.

• Ability tolift upto 35 pounds unassisted; for heavier lifts,assistancefrom at least one other team member will berequired.

Preferred Job Requirements

Education

Associate’s Degree

Experience

2or moreyearsrelated experiencein social services.

Knowledge / Skills / Abilities

• Previoussupervisory experience.

• Experience working with trauma-affected populations.

• Billingual

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.