Intervention Specialist

Advocate Aurora Health; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Advocate Health is seeking a dedicated Trauma Recovery Services representative in Chicago to support trauma survivors across hospital and community settings. You will link patients with clinical teams, coordinate wraparound services, and work with violence prevention partners to reduce risks and facilitate ongoing care.

The role requires strong communication, teamwork, and empathy, with a flexible schedule to cover day/evening shifts in a hospital environment.

Qualifications

• Minimum of one year experience in social services.
• Bilingual Spanish/English preferred.
• Strong interpersonal and written communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide trauma-informed emotional support and connect patients to clinical teams and community resources.
• Engage in outreach, safety planning, and collaborate with street outreach teams.
• Coordinate discharge planning and continuity of care with TRC and partners.
• Conduct intakes, needs assessments, and document action plans.
• Assist with psychoeducation groups and provide follow-up outreach.

Skills

Verbal communication

Written communication

Team collaboration

Organization

Difficult conversations

Adaptability

Education

High School Diploma or GED

Associate’s Degree

Tools

Epic

Red Hat

Microsoft Office

Job description

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

Major Responsibilities

• Patient Support:Provides immediatetrauma-informedemotional support, advocacy,and resources to hospitalized patients following trauma, including connecting them with the clinical teamwhenappropriate,assistingwith discharge planning, leading support and psychoeducation groups, and safety planning.Also, complete assessments and facilitatewarm-handoffsto outpatient providers for ongoing care.

• Resources Navigation:Responds to trauma alerts,safety calls, pre-escalation needs andcollaborates with street outreachteams andfacilitates mediation tomitigateretaliationrisks.

• Outreach:Providespatient support, collaborating with teams, andengaginginintensivecommunity outreach.In addition, this includes makingfollow-up calls, connecting to resources,andsendingletters to patients that have been dischargedtoconnectthemto outpatient resources.

• Continuity of Care:Schedules patient appointments with the TRC, other Advocate internal resources,or community partners before dischargeto ensure ongoing care, which requires strong collaborationwith other providers.Participate in the facilitation of psychoeducational and support groups.

• Assessments:Conducts intakes and needs assessments, linking patients to appropriate resourcesand outpatient services.It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.

• Record Keeping:Maintainsaccuraterecords of patient interactions and action plans.

• Collaboration:Works with the hospital treatment team and community partners to ensure comprehensivetreatment, discharge planning,and continuity of care.

Minimum Job Requirements

Education

• High School Diploma or GED

Certification / Registration / License

• N/A

Experience

• Minimum of one year experience in social services

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiencyin Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations andmaintainprofessionalism.
• Willingness to adapt to evolving job responsibilities.

Physical Requirements and Working Conditions

• Full-time position (40 hoursper week), with flexibility to cover all shifts as needed.
• Reliable transportation to work several in the community and several days on site.
• Availability towork days, evenings, nights, weekends, and holidays.
• Reliable, punctual, and open to learning.Familiaritywith andexperience working in the designated service area.
• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
• Passion for and dedication to serving the community.Excellent communication, collaboration, and rapport-building skills.
• Empathy-driven, service-oriented attitude.
• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.Ability tolift upto 35 pounds unassisted; for heavier lifts,assistancefrom at least one other team member will berequired.

Preferred Job Requirements

Education

• Associate’s Degree

Experience

• 2or moreyearsrelated experiencein social services.
• Epic or Red Hat experience
• Relationship building with community partners

Knowledge / Skills / Abilities

• Previoussupervisory experience.
• Experience working with trauma-affected populations.
• Bilingual - Spanish / English

Allresponsibilitiesand requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.