Crisis Specialist-4

Nationwide Children's Hospital; Columbus (OH); On-site; USD 48,000 - 60,000; Full time

Job summary

Nationwide Children’s Hospital Inc. seeks a qualified professional to provide trauma-informed crisis intervention and support within pediatric care teams.

You will respond to crises, document treatments, and guide families and staff through behavioral interventions and safe discharge planning. A bachelor’s degree in social services, CPR/First Aid certifications, and strong communication skills are required.

Qualifications

• Bachelor’s degree in a social services field is required.
• CPR certification (AHA CPR for Family and Friends) or Red Cross equivalent, or completion within 90 days after hire.
• First Aid course completion within 90 days after hire.
• Excellent interpersonal and communication skills with staff and stakeholders.
• Ability to work with minimal direction; detail-oriented and self-motivated.
• Ability to establish and maintain collaborative multi-disciplinary relationships.
• Ability to provide assessment and treatment to children and adolescents.
• Strong written and verbal communication, problem-solving skills.
• Calm, professional demeanor while managing crises.

Responsibilities

• Engages with the interdisciplinary team in specialized patient care activities.
• Provides support to medical personnel and reinforces safe behavior with a therapeutic, calm approach while maintaining boundaries and de-escalation.
• Establishes therapeutic relationships with patients, families and teams using trauma-informed care.
• Leads multi-disciplinary discussions on behavioral interventions and safe discharge planning.
• Assists with crisis intervention and restraint techniques per policy; reinforces coping skills.
• Completes daily audits of the EMR to ensure readiness and accurate documentation.
• Educates hospital personnel on trauma-informed care, de-escalation techniques, and interventions.

Skills

Interpersonal communication

Motivate staff

Lead teams

Stakeholder collaboration

Trauma-informed care

Child/adolescent treatment

Crisis de-escalation

Documentation accuracy

Written and oral communication

Calm demeanor under pressure

Education

Bachelor’s Degree in a Social Services field

Job description

Overview:

Job Description Summary:

Utilizes trauma-informed care while promoting health and well-being through crisis intervention and prevention strategies under the direction and supervision of a licensed clinician. Responds to crises, documents, identifies and proactively manages patient escalation, and provides related training. Demonstrates competence in providing age-appropriate, trauma-informed care and service for pediatric patients.

Job Description:

Essential Functions:

• Engages with the interdisciplinary team in specialized patient care activities.
• Provides support to medical personnel and reinforces safe and preferred behavior with a therapeutic, calm approach while maintaining boundaries, setting limits, and utilizing de-escalation techniques.
• Effectively establishes therapeutic relationships with patients, families, and treatment teams using trauma-informed care.
• Initiates and leads multi-disciplinary discussions regarding behavioral interventions throughout admission. Engages in discussions related to safe discharge from the hospital with treatment teams and families.
• Assists with physical crisis intervention techniques and restraint techniques during crises per policy. This often includes leading and reinforcing symptom management and coping skills.
• Completes daily audits of electronic medical record to facilitate response readiness and ensure accurate documentation.
• Provides education to hospital personnel regarding trauma-informed care, de-escalation techniques, and appropriate interventions to manage diverse behavioral and medical manifestations.

Education Requirement:

Bachelor’s Degree in a Social Services field, required.

Certifications:

• CPR certified (American Heart Association CPR for Family and Friends) course or Red Cross equivalent, or completion within 90 days after hire, required.
• First Aid course completion required within 90 after hire.

Skills:

• Excellent interpersonal and communication skills, with the ability to motivate and lead staff, as well as to represent the agency and collaborate with internal and external stakeholders.
• Ability to work well with minimal direction; is detail-oriented and self-motivated.
• Demonstrates ability to establish and maintain productive and collaborative multi-disciplinary relationships.
• Demonstrates skills in providing assessment and treatment to children and adolescents.
• Good written and verbal communication, interpersonal and problem-solving skills.
• Must be able to maintain a calm and professional demeanor while managing crises.

Experience:

Experience in a Mental Health setting preferred.

Physical Requirements:

OCCASIONALLY: Biohazard waste, Blood and/or Bodily Fluids, Communicable Diseases and/or Pathogens, Electricity, Fume /Gases /Vapors, Hand use: grasping, gripping, turning, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Patient Equipment, Pushing / Pulling: 100 lbs or greater with assistance, Pushing / Pulling: 41-60 lbs, Pushing / Pulling: 61-100 lbs, Working Outdoors

FREQUENTLY: Bend/twist, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Able to successfully pass NCH-endorsed crisis intervention model workshop.
Rapid Physical Response required.

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”