Interstellar Arc Operator

Delphi Technologies; Las Vegas (NV); On-site; USD 17,000 - 22,000; Part time

Job summary

AREA15 Las Vegas is seeking an Interstellar Arc Operator to safely run immersive attractions and VR equipment, guiding guests through interactive experiences with a strong emphasis on safety and guest satisfaction. This role involves ticketing, troubleshooting, and maintaining equipment while delivering themed interactions that enhance the AREA15 experience.

As part of a dynamic team, the Operator will handle guest flow, promote AREA15 products, and uphold AREA15 service standards.

Qualifications

• Must be 18 years or older.
• Proof of eligibility to work in the United States.
• Ability to understand, speak, read, and write English.
• Ability to stand, walk, and lift up to 50 lbs.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Guide guests through immersive environments and VR experiences, delivering themed interactions.
• Operate VR equipment and attraction technology per procedures.
• Assist guests with fitting and using VR headsets; maintain equipment cleanliness.
• Report equipment issues and perform basic troubleshooting.
• Provide safety instructions and exceptional guest service at all times.
• Manage queues and guest flow to maintain capacity and experience quality.
• Promote and sell Interstellar Arc tickets and AREA15 passes.
• Complete required safety, inspection, and incident documentation.

Skills

Guest service

Communication

Safety awareness

Multitasking

Teamwork

Job description

ABOUT AREA15 LAS VEGAS

AREA15, located parallel to the Las Vegas Strip, represents the world's first purpose-built immersive entertainment district offering live events, distinctive attractions, interactive art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. AREA15's curated mix of dynamic destinations-including LIFTOFF Bar and Ride, Meow Wolf's Omega Mart, Dueling Axes, Five Iron Golf, Kaia, The Beast, Wink World: Portals Into the Infinite, Museum Fiasco, Dopeameme Institute for Pleasure Research (D.I.P.R.), JOHN WICK EXPERIENCE and many more-represents what's next in experiential entertainment. With a robust, ever-changing roster of concerts, events, immersive art exhibitions, out-of-this-world nightlife and boundary-pushing production shows, AREA15 attracts visitors of all ages. Zone 2: The Terminals at the AREA15 District welcomes Universal Destinations & Experiences' new, year-round horror entertainment experience Universal Horror Unleashed, Felix & Paul Studios' Interstellar Arc, The Escape Game/Great Big Game Show and many more coming soon!

Follow on Instagram and Facebook: @AREA15Official; and YouTube: AREA15. Hashtag: #AREA15.

AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.

Position Interstellar Arc Operator

Description

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Interstellar Arc Operator is responsible for safely operating immersive attractions and VR equipment while guiding guests through interactive experiences. This role ensures equipment readiness, manages guest flow, enforces safety procedures, assists with basic troubleshooting, promotes and sells attraction tickets and Experience Passes, and delivers engaging, themed guest service. Selected candidates must complete and maintain all required attraction-specific certifications through on-the-job training.

RESPONSIBILITIES AND DUTIES:

• Guide guests through immersive environments, interactive exhibits, sensory installations, and VR-enhanced experiences while delivering themed interactions that support the Interstellar Arc storyline.
• Operate VR equipment, interactive systems, tablets, and other attraction technology in accordance with established operating procedures.
• Assist guests with the proper fitting, adjustment, use, and removal of VR headsets and related equipment.
• Inspect, clean, sanitize, charge, and organize VR equipment while maintaining cleanliness and presentation standards throughout the attraction.
• Perform basic technical troubleshooting and promptly report unresolved equipment or system issues.
• Monitor guests throughout the experience, provide assistance or redirection when necessary, and respond appropriately to signs of discomfort, motion sickness, or disorientation.
• Provide clear safety instructions, attraction information, and exceptional guest service in a professional and courteous manner.
• Manage attraction queues, guest flow, and group progression through scheduled experience zones to maintain capacity, throughput, and a positive guest experience.
• Observe guest behavior and attraction conditions to identify, prevent, and promptly report potential safety hazards.
• Respond promptly and effectively to operational interruptions , technical issues, guest concerns, and emergency situations.
• Complete required operational, safety, inspection, and incident documentation accurately and on time.
• Identify, de-escalate, and resolve guest conflicts or disturbances professionally while maintaining a positive atmosphere.
• Promote, sell, and process Interstellar Arc tickets, AREA15 Experience Passes, and other assigned products in accordance with established procedures.
• Participate in team huddles, technical updates, training, and guest-flow coordination.
• Verify tickets, reservations, and scheduled booking times and provide information about regarding Interstellar Arc and other AREA15 offerings.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work varied shifts, including nights, weekends, holidays, and special events.
• Perform other work-related duties as assigned.

Location AREA15 Las Vegas

Full-Time/Part-Time Part-Time

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements

QUALIFICATIONS & SKILLS

• Applicants must be 18 years of age or older
• Proof of eligibility to work in the United States
• Comfortable working in a creative, entrepreneurial start-up environment and adapting to new concepts and innovations
• Ability to understand, speak, read, and write the English language.
• Ability to work in various indoor and outdoor environments.
• Ability to work comfortably in low or variable lighting and environments featuring sensory effects.
• Strong problem-solving skills with the ability to resolve guest situations professionally and effectively.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
• Strong communication, interpersonal, and guest-service skills.
• Ability to stand and walk for extended periods of time.
• Ability to lift and carry up to 50 lbs. unassisted.
• Ability to maintain a professional appearance and comply with company grooming and costume standards.
• Ability to adapt to changing operational needs and work schedules.
• Ability to perform physical job duties including standing, walking, climbing stairs, reaching, pushing, pulling, and repetitive motions for extended periods.
• Ability to obtain and maintain a valid Non-Gaming Work Card in accordance with state and local regulations
• Availability for varied shifts, including evenings, weekends, and holidays.

This position is currently accepting applications.