Interpreter (Haitian Creole)

ADP, Inc.; Waterloo (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Peoples Community Health Clinic, Inc. in Waterloo, IA seeks a full-time Interpreter to provide translation, interpretation, and case management for non-English speaking patients.

The role supports refugee status adjustment coordination and works closely with clinic teams to ensure coordinated, culturally competent care. Applicants must pass language proficiency testing at a high intermediate level and be able to navigate an EHR system while maintaining patient confidentiality.

Qualifications

• High school diploma or GED required.
• Proficiency in English and target language demonstrated by testing at a high intermediate level.
• Ability to read, write, and interpret clinic phrases with 90% accuracy.

Responsibilities

• Provide translation and interpretation for all clinic processes.
• Coordinate inter-agency communication to ensure coordinated care.
• Assist in scheduling and support refugee status adjustment communications.
• Maintain confidentiality and adhere to privacy policies.

Skills

Translation

Data collection

Interagency communication

Advocacy

MS Office

EHR system

Team collaboration

Confidentiality

Education

High school diploma or GED

Tools

MS Office

EHR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Union Peoples Community Health Clinic- Waterloo, Waterloo, IA, US

Job Description

FLSA Classification: Non-exempt

Reports to: Clinic Support Supervisor

Job Summary/Objective

The Interpreter provides translation, interpretive and case management services for non-English speaking patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic.

Protected Health Information Requirements/Access

• This position will require the use or disclosure of protected health Information.
• This position will use the Treatment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes Medical Information System - Yes

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists with scheduling.
• Provides translation services for all clinic processes.
• Facilitates inter-agency communication to promote appropriate and coordinated care.
• Serves as an advocate for the client.
• Collects data necessary for evaluation and grant reports.
• Works with managers, providers, and assigned clinic nurse to coordinate the Adjustment of Status process (Green Card) for refugees.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Follows policies and procedures.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Develops and maintains own competence.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.
• Strong analytical and problem-solving skills
• Communication – listening, speaking, writing, and reading comprehension
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
• Demonstrated knowledge of language and culture of interpreted language and English language.
• Advanced knowledge of MS Office products and Windows platform. 10-key knowledge. Must be comfortable moving within an EHR computer system regularly.
• Ability to work with a diverse group of people.
• Ability to work as a member of a team.
• Ability to handle all information in a confidential and professional manner.

Supervisory Responsibilities

• Not applicable.
• Neonate to geriatric clients.

Work Environment/Personal Protective Equipment

This position might be exposed to blood/body fluid exposure to hands, torso and respiratory. PPE might be required.

Physical Demands

This position requires frequent standing and sitting (34% - 66% of shift); occasional walking (1% - 33% of shift); occasional lifting and carrying up to 10 lbs. ( 1% - 33% of shift); continuous finger dexterity and use of hands/arms for repetitive movement (67% - 100% of shift); occasional driving and reaching at, above, and below shoulder level.

Position Type/Expected Hours of Work

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status.

Travel

Not applicable.

Education and Experience

• High school diploma or GED.

Certificates/Licenses

• Successful completion of language proficiency testing with a third-party testing service for both English and the language being hired for at a “high intermediate” level.
• Successfully pass reading and/or writing testing administered by the Clinic Support Supervisor of commonly used clinic phrases with a minimum of 90% accuracy.

Other Duties

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.