INTERPRETER

UNC Health; Lumberton (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

UNC Health southeastern Interpreter Services in Lumberton, NC seeks a full-time interpreter services specialist to bridge communication between Spanish-speaking patients and hospital staff. The role emphasizes conflict resolution, complaint coordination, and ensuring patient rights are understood and documented.

The position requires fluency in Spanish, an associate degree in a health-related field, and experience in high customer contact settings.

Qualifications

• Associate Degree in a social sciences or healthcare-related field.
• Fluent in speaking, reading and writing Spanish.
• Knowledge of the Latin American population. Communications skills gained through experience in a high customer contact position.
• Proficient in the use of word processing, spreadsheet, graphics and database software.

Responsibilities

• Acts as liaison between patients/families and medical staff to facilitate conflict resolution.
• Coordinates complaint management.
• Validates and documents that Patient Rights and Responsibilities are discussed with each patient.
• Provides oral interpretation and written translation services between Spanish-speaking patients/families and hospital staff.

Skills

Spanish language

Customer service

Communication skills

MS Office

Education

Associate Degree in social sciences/healthcare

Bachelor’s Degree (preferred) in social sciences/healthcare

Tools

Word

Excel

Database software

Job description

UNC Health southeastern Interpreter Services

Lumberton , NC

Technical Support

Full time-Benefits , Days , 8a-5p, M-F

Pay Grade: 212

POSITION SUMMARY

Serves as a liaison between patients or families and medical or hospital staff to facilitate conflict resolution. Coordinates complaint management. Validates and documents that Patient Rights and Responsibilities are discussed with each patient. Provides oral interpretation and written translation services between Spanish speaking patients/families and the hospital staff.

EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE:

Associate Degree in a social sciences or healthcare-related field.

Influent in speaking, reading and writing Spanish.

Knowledge of the Latin American population. Communications skills gained through experience in a high customer contact position.

Proficient in the use of word processing, spreadsheet, graphics and database software.

Preferred:

Bachelors Degree in a social sciences or health-care field, and certification as an Interpreter, with knowledge of hospital organization/processes and previous related experience in a healthcare setting.