Bilingual Medical Interpreter & Patient Liaison

UNC Health; Lumberton (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

UNC Health southeastern Interpreter Services in Lumberton, NC seeks a full-time interpreter services specialist to bridge communication between Spanish-speaking patients and hospital staff. The role emphasizes conflict resolution, complaint coordination, and ensuring patient rights are understood and documented.

The position requires fluency in Spanish, an associate degree in a health-related field, and experience in high customer contact settings.

Qualifications

• Associate Degree in a social sciences or healthcare-related field.
• Fluent in speaking, reading and writing Spanish.
• Knowledge of the Latin American population. Communications skills gained through experience in a high customer contact position.
• Proficient in the use of word processing, spreadsheet, graphics and database software.

Responsibilities

• Acts as liaison between patients/families and medical staff to facilitate conflict resolution.
• Coordinates complaint management.
• Validates and documents that Patient Rights and Responsibilities are discussed with each patient.
• Provides oral interpretation and written translation services between Spanish-speaking patients/families and hospital staff.

Skills

Spanish language

Customer service

Communication skills

MS Office

Education

Associate Degree in social sciences/healthcare

Bachelor’s Degree (preferred) in social sciences/healthcare

Tools

Word

Excel

Database software

Job description

UNC Health southeastern Interpreter Services in Lumberton, NC seeks a full-time interpreter services specialist to bridge communication between Spanish-speaking patients and hospital staff. The role emphasizes conflict resolution, complaint coordination, and ensuring patient rights are understood and documented.

The position requires fluency in Spanish, an associate degree in a health-related field, and experience in high customer contact settings.