Interpretation Service Coordinator

Young World Physical Education; Boston (MA); On-site; USD 69,066 - 84,414; Full time

Job summary

Boston Public Schools Office of Language Access Services seeks an Interpretation Service Coordinator to ensure timely language access across the district. You will coordinate requests, monitor scheduling, and manage feedback with staff, parents, and external providers.

The role requires strong communication, project coordination experience, and proficiency in Microsoft Office and Google Workspace. Reporting to the Director of Language Access Services, this position is central-office-based.

Qualifications

• Undergraduate degree in a related field.
• 3+ years of experience as an interpretation coordinator or similar.
• Knowledgeable in translation and interpretation or language access environment.
• Proficient with Microsoft Office and Google products.
• Strong communication and problem-solving skills.
• Ability to work with diverse stakeholders.

Responsibilities

• Coordinate interpretation requests from the scheduling system.
• Monitor scheduling systems for timely submissions.
• Maintain zero pending assignments at end of day.
• Handle communications about interpretation requests.
• Assist staff and families with schedules and policies.
• Audit interpretation quality and close feedback loops.
• Represent OLAS in a customer-focused way and assist meetings.
• Develop training resources for staff and families.

Skills

Excellent communicator

Proactive problem solver

Teamwork

Education

Undergraduate degree in a related field

Master’s degree in a related field

Tools

Microsoft Office

Google Workspace

Job description

Boston Public Schools Central Office - Family & Community Advancement - Boston, Massachusetts Open in Google Maps

Interpretation Service Coordinator

This job is also posted in Boston Public Schools

Job Details

Job ID: 5835729

Application Deadline: Aug 19, 2026 11:59 PM (Eastern Standard Time)

Posted: Jul 15, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Interpretation Service Coordinator

Location: Office of Language Access - Division of Family and Community Advancement

Reports To: Director of Language Access Services

BPS Overview:

The Boston Public Schools (BPS) Office of Language Access Services (OLAS), formerly the Translation and Interpretation Unit, under the Division of Family and Community Advancement, was established in 2015 to centralize and standardize language access across the District. The mission of the OLA is “To ensure families have meaningful access to all aspects, programs, opportunities, and services pertaining to their children’s education by providing a multitude of language access services via internal and external resources to safeguard communications.” BPS has committed to strengthening language access district-wide and, as such, a major focus for OLA is to ensure all families receive “essential information” in a timely, accurate and accessible manner while increasing opportunities for parent involvement and voice in the District and school-based policies and initiatives.

General Position Overview:

The OLAS seeks a highly motivated, qualified, process-oriented, and data-driven language access professional with demonstrated project management and stakeholder relations skills. Under the director's direction, the Language Access Coordinator will ensure that language access services are coordinated in accordance with department (i.e., state and federal mandates) protocols, which include compliance and evaluation standards.

Responsibilities

• Coordinate and process Interpretation requests received from the District's scheduling system.
• Monitor and maintain scheduling systems to ensure timely and accurate submission and completion of requests and/or utilization of available services.
• Achieve daily language mandate of 0 (zero) assignments pending at the end of each workday.
• Handle all communications about interpretation service requests, including emails and phone calls.
• Entering and following up on Service Provider and requester feedback.
• Provide support and information to BPS staff and parents concerning the interpretation services, schedules, regulations, and policies.
• Provide support and advice on new potential business (vendors) opportunities.
• Maintain and expand the database of freelance interpreters.
• Collaborate with other departments and schools to plan and problem-solve language access concerns.
• Manage interpretation quality assurance by conducting audits, coordinating feedback from all stakeholders, and ensuring all loops are closed.
• Act as an interpreter at meetings between staff, parents, and staff, staff and external organizations, and support school/District functions and events.
• Represent the OLA in a customer‑focused fashion by promptly returning calls and emails, searching for answers and additional resources when necessary, taking the initiative to solve problems or request assistance, and being a knowledgeable resource in matters related to the department.
• Create educational resources for staff and families to promote best practices and establish training workshops to enhance stakeholder knowledge base.
• Perform other related duties and responsibilities as requested by the Director/Assistant Director of OLA.

Qualifications - Required

• Undergraduate Degree in a related field
• 3+ years of experience as an interpretation coordinator, as a project coordinator, or a similar position
• Knowledgeable in a translation and interpretation or language access environment
• Highly computer literate and a master of Microsoft Suite: Word, Excel, PowerPoint, and Google products
• Exceptional clerical skills and strong business acumen
• Proactive, creative, and tenacious problem solver with experience in organizing others to accomplish projects.
• Ability to work effectively individually and in a team‑oriented, fast‑paced environment within and across departments.
• Ability to work with parents, administrators, teachers, other staff, and members of the community
• Excellent communicator, both orally and in writing
• Proficiency in operations and performance management
• Results‑focused and problem‑solving skills
• Previous project management software, methodologies, and best practices experience

Qualifications - Preferred

• Master’s Degree in a related field
• Second Language Proficiency in Arabic, Cape Verdean Creole, Chinese, French, Haitian Creole, Portuguese, Spanish, Somali, or Vietnamese.
• Experience in a Translation and Interpretation or a Language Access Environment.
• Familiarity with desktop publishing software (InDesign, QuarkXPress, Framemaker, or Canva)
• Familiarity and/or working knowledge of local, state, and federal laws pertaining to language access.

Terms: Managerial, B21.

The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias‑based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

Position Type: Central Office

Salary: upto $76,740 1.0 FTE

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Boston Public Schools, Office of Human Resources
• 2300 Washington Street
• Roxbury, Massachusetts 02119
• Email: [e-mail]