Interoperability Communication Manager (Department Information Technology Manager) – Police

San Jose Police Department; San Jose (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

San José Police Department seeks an Interoperability Communications Systems Manager to lead the City’s interoperable communications program. You will coordinate SVRIA and UASI projects, liaise with City departments and regional agencies, and manage resources to meet grant requirements.

The role requires strong information management, leadership, and hands-on experience with police communications systems. A bachelor’s degree in a related field and five years of program management experience are

Qualifications

• Bachelor’s degree in computer science, information systems, business administration, or closely related field.
• Five years of experience managing, maintaining, and implementing technology programs, system/server administration.
• Three years of supervisory experience over a technical team.

Responsibilities

• Managing SVRIA and UASI projects; liaising between City, stakeholders and vendors.
• Coordinating development and execution of Interoperable Communications goals and plans.
• Allocating resources and service levels to meet grant guidelines and requirements.
• Drafting intergovernmental agreements, MOUs, and related documents.
• Participating in SVRIA committees and regional interoperability initiatives.
• Evaluating systems and technologies to enhance information sharing across agencies.
• Preparing grant applications and program reports for funding of projects.

Skills

Information management

Interpersonal skills

Project management

Public safety communications

Grant management

Education

Bachelor’s degree in computer science / information systems / business administration

Job description

The San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose’s diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.

The Police Department's opening for a position of Interoperability Communication Manager. This position falls under the Bureau of Technical Services of the Police Department. This position will also require contact with the San Jose Fire Department, The Office of Emergency Services and the City Manager’s Office. The Interoperability Communications Systems Manager reports to the Bureau of Technical Services Deputy Director and will be responsible for program implementation and coordination of multiple complex interoperable communications projects for the City of San Jose to include voice and data systems.

The Interoperability Communications Systems Manager serves as a manager, coordinator, and liaison to other City Departments and other allied Santa Clara County, San Francisco Bay Area, State and Federal agencies on all Silicon Valley Regional Interoperable Authority (SVRIA) and Bay Area Urban Areas Security Initiative (UASI) projects. The Interoperability Communications Systems Manager will oversee the City’s participation with these Departments, Agencies, and Committees. Excellent command of verbal and written communication skills is required.

The responsibilities include, but are not limited to the following:

• Managing the implementation of SVRIA and UASI projects, serving as liaison between the City and allied stakeholders and vendors to address project issues, and providing technical and management guidance during project implementation;
• Overseeing the coordination, development, and implementation of the City’s Interoperable Communication systems goals, policies, and strategic plans.
• Managing the allocation of resources and service levels to ensure that City’s interoperable communications projects meet grant program guidelines and requirements.
• Assisting in the development and drafting of intergovernmental agreements, MOUs, and other agreements that promote effective interoperable communications
• Participating in the SVRIA Working Committee and Technical Advisory Group in addition to other organizations to further the City’s interoperable communications capability.
• Implementing programs and policies and evaluating systems and technologies that will further local, regional, state and national information sharing initiatives
• Monitoring, analyzing, and resolving system problems, and making recommendations to improve and enhance capabilities of associated systems.
• Preparing grant applications in coordination with City grants administration staff in the Office of Emergency Services, Fire Department and Police Department to include developing budgets and financial program information to secure grant funding for interoperable communications initiatives and preparing programmatic and financial status reports and documents and agreements to implement the grant funded projects.
• Providing regular updates to the City senior staff, City Councilmembers, public safety chiefs, working groups, the SVRIA Governing Board, and other jurisdictions on project status and implementation issues;
• Coordinating and liaising with local and regional coordinators on interoperable communications issues.

The successful candidate will have solid information management experience, strong interpersonal and management skills, and hand-on experience with systems, equipment and methodologies used by Police Departments.

Education and Experience

Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and five (5) years of experience managing, maintaining, and implementing technology programs, computer system infrastructure and design, network operations, security design, application development and configurations, and system/server administration, including three (3) years of supervisory experience over a technical team.

Required Licensing

Possession of a valid license authorizing operation of a motor vehicle in California.

Background

Submit to and successfully pass a comprehensive background investigation as required by the San Jose Police Department.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge and use of applicable Citywide and departmental procedures/policies; demonstrates knowledge and use of applicable federal and state rules and regulations.

• Three (3) or more years of work experience in development and implementation of communications systems or complex IT systems for a large public jurisdiction.
• Three (3) or more years of project management experience in administrating, coordinating and managing grant funded technology projects.
• High level knowledge of radio systems including UHF, VHF, 700 & 700 MHz Trunked Systems and APCO Project 25 Phase II Standards
• Experience in public safety emergency communications system
• Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes.

Supervision

Sets effective long and short-term goals based on a good understanding of management practices, establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Customer Service

Demonstrates the ability to anticipate customer's needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

Project Management

Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking

Approaching a problem or situation by using a logical, systematic, sequential approach.

Creativity

Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, and reinvent work processes.

Communication Skills

Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Team Work & Interpersonal Skills

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Technology Use/Management

Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews and a background investigation.