Interoperability & Clinical Applications Analyst

(Mosaic Shared Services) Millennium Healthcare Management Serv LLC; San Francisco (CA); On-site; USD 81,000 - 122,000; Full time

Job summary

Mosaic Health is seeking a Clinical Applications / Interface Analyst in San Francisco, CA to support enterprise clinical applications and interoperability across Athena EHR, Lightbeam, and Qvera interfaces. You will investigate issues, monitor queues, analyze workflows, and validate HL7, API, and HIE connectivity while coordinating with vendors to resolve data exchange challenges.

The role focuses on ensuring stability and reliability of clinical systems, supporting upgrades and workflow

Responsibilities

• Provide day-to-day support for enterprise clinical applications including Athena EHR, Lightbeam, and related clinical technology solutions.
• Investigate clinical application issues reported by operations, care teams, providers, population health users, and other enterprise stakeholders.
• Monitor message and error queues to identify recurring issues, resolve one-off exceptions in a timely manner, and recommend corrective actions that improve stability, reliability, and operational efficiency.
• Analyze clinical workflows to determine whether issues are caused by application configuration, workflow design, user process, integration behavior, data quality, or vendor functionality.
• Translate business and clinical needs into clear application support requirements, test scenarios, acceptance criteria, and documentation.
• Support application upgrades, enhancements, market expansions, implementation activities, and workflow changes by validating functionality and identifying downstream impacts.
• Communicate complex technical and application concepts in clear, practical language for clinicians, operational leaders, vendors, and technical teams.
• Support troubleshooting and validation of HL7 interfaces, APIs, endpoints, HIE connectivity, and related clinical data exchange processes.
• Use Qvera interface engine, Mirth Connect concepts, Athena connections, logs, transaction details, interface specifications, and vendor documentation to investigate integration issues.
• Analyze data flow issues involving upstream and downstream systems, including result delivery, orders, referrals, patient demographic updates, eligibility, registry submissions, and other clinical exchange workflows.
• Support integrations involving laboratory vendors such as Quest and Labcorp, imaging vendors, specialty labs, immunization registries, payer or insurance partners, Relaymed, Phreesia, and other external healthcare partners.
• Validate message content, endpoint behavior, authentication requirements, file formats, API payloads, and expected application outcomes from an analyst perspective.
• Coordinate with vendors and technical teams to resolve connectivity, data quality, transaction failure, mapping, routing, authentication, and workflow impact issues.

Job description

Mosaic Health is seeking a Clinical Applications / Interface Analyst in San Francisco, CA to support enterprise clinical applications and interoperability across Athena EHR, Lightbeam, and Qvera interfaces. You will investigate issues, monitor queues, analyze workflows, and validate HL7, API, and HIE connectivity while coordinating with vendors to resolve data exchange challenges.

The role focuses on ensuring stability and reliability of clinical systems, supporting upgrades and workflow