Internship- Front Office

HEI Hotels & Resorts; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental & vision insurance

Vacation and holiday leave

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts offers a 10-12 week Internship Program in the Orlando area, focusing on Front Office development. Shadow leaders, attend meetings, and work closely with front office associates to ensure daily success.

The program is designed to build a foundation for a long-term hospitality career. Participants will learn PMS operations, labor scheduling, and guest interaction skills while contributing to high levels of customer satisfaction.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to stand and move throughout front office and use computer systems.
• Strong verbal and written communication skills adapted for different audiences.

Responsibilities

• Shadow leaders in the Front Office during the internship.
• Shadow each shift and position within Front Office.
• Attend department and leadership meetings.
• Learn to operate the Front Office PMS and related systems.
• Use labor management tools to schedule and control labor costs.
• Interact with customers and resolve issues to maintain satisfaction.
• Ensure compliance with Room SOPs and policies.
• Maintain regular attendance and perform other duties as assigned.

Skills

Hospitality program

Customer service

Verbal & written communication

PMS front office systems

Emergency awareness

Education

Hospitality program graduate

Tools

PMS software

Job description

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $15.00 - $22.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

The HEI Internship Program is a 10 - 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Front Office discipline by shadowing critical leaders, attending operational meetings and working alongside the front office associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

Essential Duties and Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Equality and Inclusion

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.