Internet-sales

National Automotive Training Academy; Orland Park (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

National Automotive Training Academy in Orland Park, Illinois seeks a Sales Associate to be the public face of the company and handle customer questions about products and services. You will continually update knowledge of offerings and policies while maintaining a polished sales floor presentation.

The role emphasizes complaint handling, empathy, and tact to convert frustrated customers into happy ones, adhering to company policies and striving to exceed sales goals.

Qualifications

• Associate's degree or high school diploma.
• Retail sales experience.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

Responsibilities

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Skills

Customer service

Sales skills

Cash handling

Product knowledge

Education

Associate's degree or high school diploma

Job description

As the public face of the company the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Sales Associate Requirements:

• An Associate's degree or high school diploma.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• The ability to read, write, and perform basic math.
• The ability to stand and walk for extended periods of time.