Internet Concierge

Lexus of Kendall and West Kendall; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Bean Automotive Group in Miami is seeking an Internet Concierge/BDC Specialist to engage customers by phone and online inquiries and convert interest into showroom visits. You will use CRM to manage follow-ups, coordinate appointments, and respond to unsold prospects.

Bilingual English/Spanish required, with strong communication and computer skills. This role supports the Sales department across our Kendall locations and requires a dependable, team-oriented professional comfortable working a

Qualifications

• High school diploma or GED required.
• Excellent English and Spanish communication skills.
• Experience with CRM and phone-based sales.
• Ability to schedule appointments and follow up with prospects.

Responsibilities

• Makes outbound calls to schedule sales appointments.
• Answers incoming calls and internet inquiries to schedule sales appointments.
• Utilizes CRM to complete follow-up calls, emails and texts to unsold prospects.
• Schedules follow-up contact if appointment is not fulfilled.
• Performs other job related duties as assigned.

Skills

Outbound calls

CRM software

Bilingual English/Spanish

Scheduling appointments

Communication skills

Education

High school diploma or GED

Tools

CRM system

Job description

Who We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!What We Offer:Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:3 weeks of Paid Time-Off per year.Paid Holidays.401(k) Retirement Plan with 50% Employer Match.Paid Health, Gap, Life and AD&D Insurance.Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.Paid Volunteer Time-Off Program.Award-Winning Wellness Program and Healthcare Premium Incentives.Employee Discounts.ASE certification reimbursement and paid continuing education program to further your career.Continued education, manufacturer hands-on and web-based training.We presently have an employment opportunity for an Internet Concierge in one of our operations. In this new role, the BDC Specialist utilizes their selling ability, computer skills, courteous phone demeanor and positive attitude to attract customers to the Sales department.What are the day-to-day responsibilities?Makes outbound calls to schedule sales appointments.Answers incoming calls and internet inquiries to schedule sales appointments.Utilizes CRM to complete ongoing follow-up calls, emails and texts to unsold prospectsSchedules follow-up contact if appointment is not fulfilled.Performs other job related duties as assigned.Position Requirements:High school diploma or GED and/or related experience.Excellent communication skills in English and Spanish.Professional demeanor and appearance.Knowledge of typing, email and general computer skills.Ability to work independently and as part of a team.Must be able to work a five day per week work week including some Saturdays and Sundays.Must be able to write and speak in both Spanish and English.Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the “Bean Automotive Group”) is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group’s employees. This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management’s discretion.