International Sales Representative I

INTERNATIONAL BANK OF COMMERCE; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k Profit Sharing Program

Vision

Dental

Disability

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank in Texas seeks an International Sales Representative to build relationships with high net-worth international and domestic customers and deliver personalized banking services in a fast-paced, in-office environment. You will support an international officer managing key clients and drive sales targets.

The role emphasizes bilingual English/Spanish communication, strong customer service, and adherence to banking regulations, with opportunities to work with CDs, loans, wires, and online

Qualifications

• High school graduate or GED equivalent.
• Prior sales or office work a plus; banking experience preferred.
• Knowledge of Mexican identification documents a plus.

Responsibilities

• Build relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that meet their needs.
• Refer products and services through the bank’s referral system.
• Drive the customer IBC experience by providing personalized service for account-related transactions (checking, savings, CDs, loans, wire transfers).
• Under the One Team Concept, the international sales representative and international officer have monthly sales goals to meet.
• Assist international officer to prepare loans secured by certificates of deposit; support loan collection and overdrafts.
• Log and update the bank’s CRM with notes regarding customer interaction and transactions.
• Follow-up with customer due-diligence, dormant accounts, foreign status recertification.
• Provide basic online banking customer support.
• Assist customers with credit and debit card needs, and check order delivery.

Skills

Bilingual EN/ES

Relationship building

Customer service

Communication skills

Time management

Problem resolution

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

CRM (Horizon)

MS Office

Job description

Time Type: Full time

This is an in-office position.

Department: 320 International Deposit Services

Job Summary

The International Sales Representative is responsible for relationship building and driving the IBC experience by providing personalized international and domestic banking services carried out accurately and efficiently in a fast-paced environment with a “We Do More” attitude. This position supports an international officer who manages international and domestic high net-worth bank customers.

Job Description

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

ESSENTIAL JOB FUNCTIONS

• Listens carefully, creates connections, and establishes relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that will meet their needs.
• Refer products and services through the bank’s referral system.
• Drives the customer IBC experience by providing personalized service to customers for account-related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures.
• Under the One Team Concept, the international sales representative and international officer have monthly sales goals to meet.
• Assists international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues.
• Logs and updates the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions.
• Follow-up with customer due-diligence, dormant accounts, foreign status recertification.
• Provides basic online banking customer support.
• Assists customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc.
• Update customer contact information and records.
• Trains on Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high-risk customers.
• Attends meetings, events and participates in the bank’s outreach projects.
• Other duties as assigned.

SKILLS

• Strong bilingual skills - must be fluent in English/Spanish
• Excellent verbal and written communication skills (English/Spanish)
• Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)
• Highly motivated and self-starter
• Problem resolution
• Time management
• Goal oriented and focus on results
• Strong math skills and an understanding of currency exchange
• Attention to detail, discretion and confidentiality essential
• Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
• Team player; builds relationship with international team to maximize customer experience.

EDUCATION/KNOWLEDGE/EXPERIENCE

• High school graduate or GED equivalent
• Prior sales or office work a plus; banking experience preferred
• Knowledge of Mexican identification documents a plus

About IBC Bank

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's “We Do More” philosophy reflects its dedication to the growth and success of its employees, customers and communities. Our commitment to “Do More” for the communities we serve permeates our company from top down. The success of IBC and its 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of “Doing More” in our communities.

Benefits

We offer a comprehensive benefits package, based on eligibility, benefits include:

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k Profit Sharing Program

Supplemental Benefit Programs

Supplemental Benefit Programs such as:

• Vision
• Dental
• Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays