International Product Manager (US) - Infrastructure Platforms

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager in Infrastructure Platforms to lead end-to-end product life cycles, voice customer needs, and drive successful launches. You will collaborate with engineering, cybersecurity, and business teams to deliver scalable, resilient infrastructure services globally.

Strong analytics and stakeholder management are essential for success. In this role, you will shape strategy, manage discovery, and maintain a backlog that aligns with regional variance while

Qualifications

• 5+ years of experience in product management or a related domain.
• Deep knowledge of the product development lifecycle, design, and data analytics.
• Proven ability to lead lifecycle activities including discovery, ideation, and value management.
• Experience managing technology infrastructure or enterprise technology products in a global setting.
• Understanding of scalability, resiliency, availability, stability, and risk management in enterprise platforms.
• Ability to influence cross-functional teams across engineering, operations, architecture, cybersecurity, and business stakeholders.
• Experience translating customer and business requirements into roadmaps and measurable outcomes.
• Strong analytical and communication skills for senior leadership with stakeholder management.

Responsibilities

• Develops a product strategy and vision that delivers customer value.
• Manages discovery and market research to uncover solutions and feed the roadmap.
• Maintains a backlog to support strategy and value propositions.
• Builds metrics for cost, features, reliability, and risk posture.
• Defines and executes strategy and roadmap for global infrastructure platform services.
• Partners with engineering, cybersecurity, and stakeholders to deliver scalable capabilities.
• Prioritizes investments by evaluating customer needs and business value.
• Drives adoption of platform standards and hosting models for consistency and speed.
• Collaborates to improve resiliency, failover, and network segmentation.
• Establishes success measures and uses data-driven insights to monitor health and impact.
• Communicates vision, priorities, and progress to senior leaders and cross-functional teams.

Skills

Product management

Lifecycle management

Data analytics

Stakeholder management

Cross-functional leadership

Strategic thinking

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Infrastructure Platforms, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. The Product Management Staff VP is an individual contributor embedded in the IP International product management team, partnering with the Head of Product and product managers to strengthen operating cadence, portfolio visibility, and day-to-day effectiveness. The role does not own a roadmap; it enables consistent execution by maintaining shared practices, tools, and portfolio insights so product managers can focus on strategy, customers, and delivery. The team delivers platform capabilities across regions while staying defensible in risk, regulatory, and audit discussions; this role supports clear “source of truth” documentation, decision traceability, and configuration-first approaches where regional variance is needed. As reporting and operating practices mature, the role helps reduce manual effort through automation. Experience with approved internal AI tools—or strong interest in learning and applying them responsibly—to improve tracking, reporting, and workflows is valued. This is a high-impact, high-visibility role for someone who thrives in complexity, moves between strategy and execution, and enjoys making others more effective through collaboration and strong operational follow-through.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Defines and executes the product strategy and roadmap for global infrastructure platform services supporting international office and branch environments
• Partners with engineering, architecture, cybersecurity, and line-of-business stakeholders to deliver scalable, resilient, and standardized infrastructure capabilities across diverse site types
• Prioritizes product investments by evaluating customer needs, operational requirements, risk considerations, and business value outcomes
• Drives adoption of platform standards, service patterns, and hosting models that improve consistency, speed to delivery, and operational efficiency across global locations
• Collaborates with technology teams to enhance resiliency, failover capabilities, network segmentation, and overall platform reliability
• Establishes product success measures and uses data-driven insights to monitor service health, customer experience, adoption, and business impact
• Communicates product vision, roadmap priorities, and delivery progress to senior leaders and cross-functional stakeholders while balancing competing priorities and dependencies

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience managing technology infrastructure, network, platform, cloud, or enterprise technology products in a complex global environment
• Strong understanding of scalability, resiliency, availability, stability, and risk management principles within enterprise technology platforms
• Demonstrated ability to influence cross-functional teams and drive alignment across engineering, operations, architecture, cybersecurity, and business stakeholders
• Experience translating customer and business requirements into product roadmaps, features, and measurable outcomes
• Strong analytical, communication, and stakeholder management skills, with the ability to present recommendations and tradeoffs to senior leadership

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience supporting global infrastructure platforms, network services, workplace technology, or branch and office technology solutions
• Knowledge of enterprise networking concepts, including WAN connectivity, resiliency models, segmentation, and failover strategies
• Familiarity with Zero Trust principles, security controls, and regulatory or risk management frameworks
• Experience developing products that support geographically distributed users and international business operations
• Track record of leading platform modernization, standardization, or large-scale transformation initiatives
• Experience working in a highly regulated financial services or similarly complex industry environment