International Operations Agent

Crane Worldwide Logistics LLC; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly incentive plan

Paid time off (136 hours)

Medical, dental, and vision benefits

Tuition reimbursement

Employee recognition and rewards

Wellness incentives

Employee discounts

Job summary

Crane Worldwide Logistics LLC in Charlotte, NC, is seeking a logistics professional to manage freight movements, prepare export/import documentation, and coordinate with clients, customs, and agents. The role emphasizes tracking shipments, accurate billing, and proactive communication to ensure exceptional service.

Qualified candidates will have a high school diploma or GED, 4+ years related experience, and strong verbal/written communication skills.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills required due to high volume and demands.

Responsibilities

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo worldwide.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo to ensure proper movement and delivery.
• Provide accounting with correct billing information.
• Communicate with clients regarding disposition of Freight (tracking, routing, dispatch, rate quotations).
• Coordinate with other branches and agents to ensure excellent service execution.
• Seek the most profitable mode of shipment while meeting client requirements.

Skills

Verbal communication

Written communication

Fast-paced environment

Strong organizational skills

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

• Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet client's requirement for the movement of freight.

Other Skills & Abilities

• Must possess strong working knowledge of all rules, regulations, governance and
• documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel
• Ability to handle pressure and responsibility in a fast pace environment, in a timely and effective manner

Physical Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job may require presence on-site at the assigned work location.

Education & Experience

• High School Diploma or GED required.
• Minimum 4 years related experience.
• Minimum 3 years industry experience preferred.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.