International Medical Assistance Case Coordinator

Tmasi Global; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

TMASI GLOBAL is seeking a Medical Assistance Coordinator to manage cases from intake to resolution in a 24/7 operational environment. You will coordinate with hospitals, insurers, and healthcare providers while maintaining accurate case records and delivering timely updates to patients and partners.

The ideal candidate has strong communication, organizational, and empathy skills, plus a Bachelor’s degree and excellent English.

Qualifications

• Bachelor's degree or equivalent qualification.
• Background in healthcare, nursing, medicine, medical administration, insurance, or related field is advantageous.
• Experience in medical assistance, healthcare coordination, insurance, travel assistance, customer service, or call-center operations preferred.
• Excellent spoken and written English.

Responsibilities

• Receive and handle incoming medical assistance calls, emails, and case notifications professionally.
• Collect relevant patient information including medical, personal, travel, insurance, and contact details.
• Open new assistance cases and ensure accurate information in systems.
• Coordinate medical appointments, admissions, diagnostics, and follow-up care.
• Communicate with hospitals, clinics, doctors, ambulance providers, and labs.
• Monitor progress and obtain updates, reports, invoices, and supporting documents.
• Maintain regular communication with patients, relatives, providers, insurers, and partners.
• Escalate complex or urgent cases to Medical Director or senior team.
• Assist with arranging emergency transportation, evacuation, repatriation, or other services.
• Verify and document insurance/coverage information per procedures.
• Coordinate with stakeholders to deliver timely medical assistance.
• Maintain confidential case documentation throughout the process.
• Follow operational, medical, confidentiality, and quality-control procedures.
• Identify issues or delays and expedite to prevent disruption to patient care.
• Provide clear, professional updates on case status.
• Ensure cases are followed up and closed after services and documents are complete.
• Participate in handovers to ensure continuity of services.
• Support continuous improvement to patient experience and efficiency.

Skills

Communication

Empathy

Organization

Multitasking

Teamwork

Adaptability

Confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

TMASI GLOBAL is seeking a Medical Assistance Coordinator to manage cases from intake to resolution in a 24/7 operational environment. You will coordinate with hospitals, insurers, and healthcare providers while maintaining accurate case records and delivering timely updates to patients and partners.

The ideal candidate has strong communication, organizational, and empathy skills, plus a Bachelor’s degree and excellent English.