International Logistics Coordinator

PLP; Mayfield (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match 25%

Profit sharing after two years

Medical, dental & vision insurance

Wellness & Employee Assistance Program

Health care flexible spending accounts

Life insurance

Paid time off, holidays, and vacation.

Job summary

PLP is seeking an International Logistics Coordinator in the United States (Ohio, Mayfield). You will serve as the primary liaison between PLP's headquarters and international customers and subsidiaries, handling quotes, orders, and export documentation while expediting shipments.

Responsibilities include processing orders, coordinating with factories, vendors, and freight forwarders, and preparing customs documents.

Qualifications

• Two years of college minimum; bachelor’s preferred.
• Experience in international logistics or export operations.
• Proficient with MS Office and ERP systems, especially IFS.

Responsibilities

• Produce quotations with pricing, lead times, terms, and packaging.
• Process sales orders, expedite, and coordinate shipping and export docs.
• Prepare country-specific customs documents and HS codes.
• Communicate order status with customers and internal teams.
• Set up projects to purchase machinery and tooling for subsidiaries.
• Analyze sales history and suggest EOQ and package quantities.
• Handle debits/credits, RMAs, and invoice adjustments.
• Review payments to freight forwarders and billing to customers.
• Maintain customer accounts and contract terms compliance.
• Prepare sales reports and other analyses; perform other duties.

Skills

MS Office proficiency

Strong communication

Analytical thinking

Time management

Attention to detail

Problem solving

Spanish language (beneficial)

Education

Bachelor's degree in business or marketing

Two years of college minimum

Tools

IFS ERP

MS Office Suite

Job description

As an International Logistics Coordinator, you will be the primary liaison between the company’s corporate headquarters and international customers and worldwide subsidiaries. This position involves sales activities, handling quotes, orders, expediting, shipment tracking, export documentation, and returns. You will develop price and lead-time quotes, receive and process sales orders, and take the necessary actions to develop and communicate appropriate responses that meet customer needs and company goals and objectives.

Duties & Responsibilities:

• Produce accurate and complete quotations through specification evaluation, product selection, pricing, lead times, delivery terms, and packaging requirements, and send formal responses to subsidiary customers.
• Process sales orders for production as well as expedite orders, coordinate shipping with manufacturing facilities, vendors, and freight forwarders, and prepare export documentation for both US export customers, international customers, and subsidiaries, including determining correct harmonized codes.
• Understand each country’s customs requirements and import laws to assist subsidiary and customer shipments. Prepare shipping documents using a third-party portal for each individual country. Finalize customs documentation before the shipment date.
• Correspond with customers, freight forwarders, banks, internal personnel, and others via phone and email to ensure prompt and courteous customer satisfaction. Keep customers abreast of order status and handle order revisions and schedule changes accordingly.
• Set up projects to purchase machinery, machine parts, and tooling by the subsidiaries.
• Analyze sales history and buying patterns of customers and subsidiaries and recommend economic order quantities and full package quantities, when feasible, to improve efficiency.
• Process debits, credits, RMAs (Return Materials Authorizations), as necessary, for subsidiary project billing as well as adjustments to customer invoices.
• Review and approve payments from freight forwarders and determine the amount to be billed to the customer.
• Maintain customer account records with accurate and critical account information. Update notes to ensure that terms and conditions and special instructions are met.
• Review contracts and terms and conditions for new and ongoing business to ensure compliance and acceptance of contract terms.
• Prepare sales reports and other analyses as necessary.
• Perform additional duties as needed or directed.

Qualifications and Requirements

• Minimum of two years of college. A bachelor’s degree in business or marketing is preferred.
• 2-4 years of experience in international logistics, export operations, freight forwarding, global trade, customer service, or supply chain coordination.
• Working knowledge of Microsoft Office applications, primarily Outlook, Word, Excel, and PowerPoint. The ideal candidate would have prior experience with an Enterprise Resource Planning (ERP) system, especially IFS.
• A motivated individual who is organized, enjoys working in a fast-paced environment, and can meet critical deadlines.
• Excellent verbal and written communication skills.
• Ability to set priorities and manage time.
• Possess analytical and problem‑solving skills.
• Possess strong math skills and unit conversion ability.
• Knowledge of the Spanish language would be beneficial.
• Customs compliance and hazardous material knowledge are preferred.

Schedule

• Standard office hours with flextime
• 401(k) with a company match equal to 25% of the first 8% of pre‑tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program