International Customer Service Representative I

AmerisourceBergen Corporation; Cary (NC); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision care

Backup dependent care

Paid parental leave

Training programs

Mentorship opportunities

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Job summary

Cencora is seeking an International Customer Service Representative I in Cary, NC. You will support end-to-end customer operations, including order management and service fulfillment, while ensuring timely resolution of inquiries and escalations.

The role requires strong attention to SLAs, data analysis, and cross-functional collaboration to drive service excellence. Ideally, candidates hold a High School Diploma or GED with 3+ years in customer operations.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 3+ years in customer operations or service coordination.
• Experience with process documentation and SOPs is a plus.

Responsibilities

• Support end-to-end customer operations: order management, service fulfillment, issue resolution, and communications.
• Monitor SLAs, turnaround times, error rates, and customer satisfaction to drive improvements.
• Serve as primary operational contact for inquiries and escalations across teams.
• Analyze operations data to identify trends and opportunities for efficiency.
• Maintain SOPs, process workflows, and knowledge resources for consistency.
• Collaborate with sales, product, technology, and support to align processes with goals.
• Coordinates initiatives for process redesign, system implementations, QA programs, and automation.

Skills

Customer operations

SLA monitoring

Cross-functional teamwork

Data analysis

Education

High School Diploma/GED

Associate's degree preferred

Job description

## International Customer Service Representative IApply: Cary, NC: Full time: Posted Today: R2614655Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Schedule:** Sunday - Thursday**Shift Hours:** Start time between 11:00am and 3:00pm, depending on department needs. 8-hour shift. **Key Responsibilities:** * Supports end-to-end customer operations processes including order management, service fulfillment, issue resolution, and customer communication to ensure timely and accurate service delivery.* Monitors operational performance metrics including service level agreements (SLAs), turnaround times, error rates, and customer satisfaction scores to identify performance gaps and drive corrective actions.* Serves as primary operational contact for customer inquiries, service escalations, and process-related questions, providing expert guidance and coordinating cross-functional resources to achieve resolution.* Analyzes customer operations data, service trends, and process performance to identify improvement opportunities, develop recommendations, and support implementation of operational enhancements.* Maintains operational documentation including standard operating procedures (SOPs), process workflows, service guidelines, and knowledge resources to ensure consistency and support operational excellence.* Collaborates with internal teams including sales, product, technology, and support functions to align operational processes with customer needs, service commitments, and business objectives.* Coordinates customer operations initiatives including process redesign, system implementations, quality assurance programs, and automation efforts that enhance operational efficiency and service quality.**Education:** * High School Diploma/GED or equivalent experience required. Associate's degree in business administration, operations, customer service management, or a related field preferred. **Work Experience:** * 3+ years of experience in customer operations, service operations, operations coordination, or a related field required.* Certification in customer service, customer experience, or operations management preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencoraFull time# ****Salary Range\\*****$52,000 - 81,620\\*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned