Internal Systems Leader

DXC Technology; South Carolina; On-site; USD 140,000 - 180,000; Full time

Job summary

DXC Technology is seeking an experienced leader to head engineering and technical operations within our Insurance Software and BPS (ISB) business. You will oversee enterprise systems, cloud platforms, automation, and operational excellence initiatives to ensure scalable, secure, and reliable delivery.

The role requires a strong track record in cloud platforms (AWS/Azure), IT services leadership, and cross-functional collaboration.

Qualifications

• 8+ years of industry experience with 3+ years in a leadership role.
• Strong knowledge of cloud platforms (AWS/Azure) and enterprise infrastructure.
• Experience with IT service management and transformation initiatives.

Responsibilities

• Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
• Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
• Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
• Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
• Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
• Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
• Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
• Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
• Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
• Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
• Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.

Skills

Leadership

Cloud computing

Communication

Problem-solving

Strategic thinking

Education

Bachelor's degree in information technology, Computer Science, Engineering, or related field

High School Diploma

Job description

Job Description:

DXC's Insurance Software and BPS (ISB) business helps insurers worldwide modernize and manage core operations through deep industry expertise, proven software platforms, and innovative AI-driven solutions.

As a global leader in core insurance platforms, ISB supports policy administration, claims, billing, analytics, and digital engagement across Life & Annuity, Property & Casualty, and Specialty insurance markets. Our solutions help leading insurers transform the policy, underwriting, and claims systems that millions of people rely on every day.

Role responsibilities:

• Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
• Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
• Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
• Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
• Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
• Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
• Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
• Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
• Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
• Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
• Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.

Basic Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field (preferrable).
• High Scholl Diploma (mandatory).
• Typically, 8+ years of relevant industry experience, including 3+ years in a technical leadership, engineering management, IT operations management, or comparable leadership role.
• Demonstrated experience leading enterprise technology operations, infrastructure engineering, cloud platforms, systems management, or technology transformation initiatives.
• Strong knowledge of cloud computing environments, including AWS and/or Microsoft Azure, enterprise infrastructure, virtualization, storage, networking, identity and access management, and systems administration.
• Experience with automation, operational tooling, monitoring and observability, incident management, problem management, change management, and service reliability practices.
• Understanding of IT service management frameworks, operational governance, service-level management, root cause analysis, and continuous improvement methodologies.
• Experience managing technical teams, project delivery, resource planning, operational budgets, vendor relationships, and stakeholder expectations.
• Ability to evaluate technical solutions, lead architecture and design discussions, assess operational risks, and make informed technology decisions.
• Knowledge of cloud cost optimization, financial governance, vulnerability management, security controls, disaster recovery, business continuity, and audit compliance.
• Excellent communication, organizational, problem-solving, conflict-resolution, and team leadership skills.
• Proven ability to l