Enterprise Systems & Cloud Operations Leader

DXC Technology Company; South Carolina; On-site; USD 140,000 - 180,000; Full time

Job summary

DXC Technology is seeking an experienced leader to head engineering and technical operations within our Insurance Software and BPS (ISB) business. You will oversee enterprise systems, cloud platforms, automation, and operational excellence initiatives to ensure scalable, secure, and reliable delivery.

The role requires a strong track record in cloud platforms (AWS/Azure), IT services leadership, and cross-functional collaboration.

Qualifications

• 8+ years of industry experience with 3+ years in a leadership role.
• Strong knowledge of cloud platforms (AWS/Azure) and enterprise infrastructure.
• Experience with IT service management and transformation initiatives.

Responsibilities

• Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
• Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
• Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
• Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
• Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
• Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
• Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
• Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
• Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
• Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
• Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.

Skills

Leadership

Cloud computing

Communication

Problem-solving

Strategic thinking

Education

Bachelor's degree in information technology, Computer Science, Engineering, or related field

High School Diploma

Job description

DXC Technology is seeking an experienced leader to head engineering and technical operations within our Insurance Software and BPS (ISB) business. You will oversee enterprise systems, cloud platforms, automation, and operational excellence initiatives to ensure scalable, secure, and reliable delivery.

The role requires a strong track record in cloud platforms (AWS/Azure), IT services leadership, and cross-functional collaboration.