Internal Service Advisor - Sun Chevrolet

Sonic Automotive; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive dealer in New York is seeking an Internal Service Advisor for their Chittenango location. The role involves scheduling service appointments, providing cost estimates, and maintaining customer satisfaction. Applicants should have strong communication skills and a background in customer service. The ideal candidate will be proactive and attentive to detail. This position offers an annual compensation ranging from $50,000 to $70,000, including base pay and commissions.

Qualifications

• Ability to effectively communicate with customers.
• Experience in a service-oriented role preferred.
• Knowledge in automotive maintenance is a plus.

Responsibilities

• Schedule service appointments and gather customer data.
• Provide cost estimates for labor and parts.
• Maintain high customer satisfaction ratings.

Skills

Customer service

Communication

Attention to detail

Job description

Internal Service Advisor - Sun Chevrolet in Chittenango, NY at Sonic Automotive

Location: 104 West Genesee Street
Chittenango, NY 13037

Job Type: Customer Service

Experience: Associate

About

At Sun Chevrolet,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation: $50,000- $70,000 Annually

($21/Hour + Commission)

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.