Internal Sales Support & Order Coordination Specialist

SMT, Corp.; Newtown (CT); On-site; USD 42,000 - 58,000; Full time

Job summary

SMT Corp. in Newtown, CT, is seeking an Internal Sales Support professional to provide internal administrative and operational support to the Sales team, coordinating order-related workflows and ensuring accuracy in documents before customer release.

You will process sales orders in Acumatica, perform initial contract reviews, monitor open orders, and support inventory and shipment coordination, while escalating complex issues to Inside Sales.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of administrative/order-processing experience preferred.
• Proficiency with Microsoft Office 365, especially Word, Excel, Outlook, and PowerPoint.
• Strong written English skills, including grammar, spelling, punctuation, and proofreading.
• Exceptional attention to detail and ability to compare multiple documents for consistency and accuracy.
• Strong organization, time-management, prioritization, and follow-up skills.
• Ability to learn and navigate Acumatica, QMS folders, and other company systems.
• Ability to follow established contract-review and export-control screening processes and recognize when escalation is required.
• Ability to work effectively across internal departments while maintaining the role as an internal administrative support function.

Responsibilities

• Support day-to-day administrative activities and internal order processing.
• Create, process and review Sales Orders in Acumatica based on approved internal requests and source documentation.
• Monitor the open order book, identify items requiring follow-up or action, and coordinate internally with the responsible department to help keep orders progressing.
• Carry out the initial contract review of new orders, checking order information, documentation requirements, testing, packaging, shipping, quality requirements, and applicable flow-downs against the Sales Order and supporting documents.
• For export orders, perform the initial research needed to determine whether the product may be subject to export-control requirements, using approved company resources and established processes, and elevate uncertain or controlled cases to the appropriate person.
• Produce, organize, and maintain documents related to sales, keeping records accurate and current in the appropriate internal files and systems.
• Coordinate workflow, and documentation where appropriate, with other internal departments as required.
• Maintain order history, part information, required forms and packets, and other sales-related documentation in established internal systems, Acumatica and QMS locations.
• Assist with preparation of recurring internal metrics and reports, as assigned.
• Complete other internal sales administration and departmental support tasks as assigned.

Skills

Written English proficiency

Attention to detail

Organizational skills

Cross-department collaboration

Process adherence

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Acumatica

QMS systems

Job description

SMT Corp. in Newtown, CT, is seeking an Internal Sales Support professional to provide internal administrative and operational support to the Sales team, coordinating order-related workflows and ensuring accuracy in documents before customer release.

You will process sales orders in Acumatica, perform initial contract reviews, monitor open orders, and support inventory and shipment coordination, while escalating complex issues to Inside Sales.