INTERNAL POSTING Client Support Supervisor / Administrative Coordinator I (Coastal Empire)

State of South Carolina; Beaufort (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

Retirement plan SCRS/ORP

Job summary

State of South Carolina is hiring a Client Support Supervisor / Administrative Coordinator I at the Coastal Empire Mental Health Center in Beaufort. The role oversees clinical front desk staff, handles billing audits, and coordinates accounting tasks to support patient care and compliance.

The position requires a high school diploma and four years of administrative or public administration experience, with bilingual abilities a plus. Strong supervision and accounting knowledge are preferred.

Qualifications

• High school diploma and four years of experience in business management, public administration or administrative services.
• Ability to supervise clinical support staff and oversee financial counseling and billing functions.
• Familiarity with coding, eligibility checks, chart updates, AR processes and billing.

Responsibilities

• Act as Client financial service expert for front desk staff across clinics; supervise staff and provide training on coding, eligibility, chart updates and AR/billing.
• Conduct monthly billing audits for all payor sources and process in-house payments; manage accounts receivable and write-offs.
• Lead annual reviews and internal financial audits; run financial reports for management upon request.
• Perform data entry and accounting clerical duties such as avatar updates, payments, adjustments and corrections; ensure data accuracy.
• Ensure compliance with agency policies, federal/state regulations and mandatory trainings.

Skills

Supervisory experience

Bilingual English/Spanish

Education

High school diploma

Tools

Accounting software

Job description

Job Responsibilities

• This is an INTERNAL POSTING***
  

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Client Support Supervisor / Administrative Coordinator I who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) - Office of Mental Health (OMH), Coastal Empire Mental Health Center (CEMHC), Beaufort Clinic, 1050 Ribaut Rd, Beaufort, SC 29902.
As the Client Support Supervisor, you will work under the general supervision of the Center Director/ Assistant Center Director. This position will act as Supervisor of all Clinical Support Staff and perform paraprofessional accounting duties and oversight of the Financial Counseling and Billing functions of all the clinic front desks.
Responsibilities for the Client Support Supervisor / Administrative Coordinator I include:

• Act as Client financial service expert for all clinical support staff support staff working the front desk at each of the clinics. Provide monthly supervision to direct reports, completing documentation of topics with employee signature. Provide appropriate training to support staff and other BHDD employees such as but not limited to coding, eligibility checks, chart updates and AR process and procedures, and billings. Interpret accounting system policies, procedures and forms, recommending changes to enhance the effectiveness of operations and is responsible for ensuring administrative staff are brought up to date.
• Responsible for monthly billing audits for all payor sources and payor aging reports. Process all payments received in house. Research correction or retroactive requests for need and accuracy. Maintain Account Receiveable files/activities per BHDD & CECMHC policies, self-pay activity (write-offs, returned bills, returned checks, balances).
• Update annual reviews — those with reduction that have not provided proof of income. Responsible for the Center’s internal financial audits at each clinic, which include: facilitate the auditing and monitoring process; monthly reviews of all clinics financial inputs; run financial reports for middle and executive management teams (ABN’s, Medicaid Count, No show report monthly and other reports) upon request.
• Perform data entry and accounting clerical duties in support of department operations to include: Avatar updates, payments, adjustments and corrections and assist with data entry as needed. Correct bad addresses, complete and correct data entry errors from front desk.
• Comply with all applicable BHDD/CECMHC Quality Assurance, Corporate Compliance and Cultural Competence policies, procedures and regulations as well as all Federal and State laws. Attend all trainings classified mandatory by Federal and State regulations.

Minimum And Additional Requirements

• A high school diploma and four (4) years of experience in business management, public administration or administrative services. A bachelor’s degree may be substituted for required work experience.

Preferred Qualifications

• At least five (5) experience supervising others.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, The Employee Must Have

• Thorough knowledge of modern office practices, procedures and equipment in regard to accounting.
• Considerable knowledge of accounting and bookkeeping principles and practices.
• Skill in the use of mathematical concepts.
• The ability to interpret and apply financial procedures and regulations.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
  • Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Have you ever been employed by any of the component Offices in the SC Dept. of Behavioral Health and Developmental Disabilities? Check all that apply.

• Office of Mental Health (OMH) (formerly SC Department of Mental Health)
• Office of Intellectual and Developmental Disabilities (OIDD) (formerly SC Department of Developmental and Special Needs)
• Office of Substance Use Services (OSUS) (formerly SC Department of Alcohol and Other Drug Abuse Services)
• Not Applicable

02

If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.

• Checking this box indicates my understanding to the above referenced statement.

03

Do you have a high school diploma and four (4) years of experience in business management, public administration or administrative services OR a bachelor’s degree that may be substituted for the required work experience?

• Yes
• No

04

Do you have experience supervising others?

• Yes
• No

05

Please indicate your salary requirements (please be specific and not put "negotiable" or "open").

• Required Question