INTERNAL POSTING Client Support Supervisor / Administrative Coordinator I (Coastal Empire)

State of South Carolina; South Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Vacation 15 days

Sick Leave 15 days

13 Holidays

Parental Leave

Deferred Compensation

SCRS Retirement

State ORP Retirement

Job summary

The Office of Mental Health within the Coastal Empire Mental Health Center in Beaufort, SC is seeking a Client Support Supervisor / Administrative Coordinator I to lead clinical support staff and oversee front desk accounting functions.

You will supervise billing and AR processes, coordinate monthly financial reporting, and ensure adherence to BHDD/CECMHC policies while supporting patient access and service quality.

Qualifications

• High school diploma and four years in business management or administrative services.
• Bachelor’s degree may substitute for required work experience.
• Five+ years of supervisory experience.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Act as client financial service expert for front desk staff, providing supervision and training.
• Oversee monthly billing audits, AR processes, and billing accuracy.
• Manage Account Receivable files and self-pay activity per policies.
• Lead annual reviews and internal financial audits across clinics.
• Perform data entry and correct data entry errors from front desk.
• Ensure compliance with BHDD/CECMHC policies and mandatory trainings.

Skills

Staff supervision

Bilingual English/Spanish

Accounting basics

Data entry

Policy compliance

Education

High school diploma

Bachelor's degree may substitute for required work experience

Job description

***This is an INTERNAL POSTING***

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Client Support Supervisor / Administrative Coordinator I who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) - Office of Mental Health (OMH), Coastal Empire Mental Health Center (CEMHC), Beaufort Clinic, 1050 Ribaut Rd, Beaufort, SC 29902.

As the Client Support Supervisor, you will work under the general supervision of the Center Director/ Assistant Center Director. This position will act as Supervisor of all Clinical Support Staff and perform paraprofessional accounting duties and oversight of the Financial Counseling and Billing functions of all the clinic front desks.

Responsibilities for the Client Support Supervisor / Administrative Coordinator I include:

• Act as Client financial service expert for all clinical support staff support staff working the front desk at each of the clinics. Provide monthly supervision to direct reports, completing documentation of topics with employee signature. Provide appropriate training to support staff and other BHDD employees such as but not limited to coding, eligibility checks, chart updates and AR process and procedures, and billings. Interpret accounting system policies, procedures and forms, recommending changes to enhance the effectiveness of operations and is responsible for ensuring administrative staff are brought up to date.
• Responsible for monthly billing audits for all payor sources and payor aging reports. Process all payments received in house. Research correction or retroactive requests for need and accuracy. Maintain Account Receiveable files/activities per BHDD & CECMHC policies, self-pay activity (write-offs, returned bills, returned checks, balances).
• Update annual reviews — those with reduction that have not provided proof of income. Responsible for the Center’s internal financial audits at each clinic, which include: facilitate the auditing and monitoring process; monthly reviews of all clinics financial inputs; run financial reports for middle and executive management teams (ABN’s, Medicaid Count, No show report monthly and other reports) upon request.
• Perform data entry and accounting clerical duties in support of department operations to include: Avatar updates, payments, adjustments and corrections and assist with data entry as needed. Correct bad addresses, complete and correct data entry errors from front desk.
• Comply with all applicable BHDD/CECMHC Quality Assurance, Corporate Compliance and Cultural Competence policies, procedures and regulations as well as all Federal and State laws. Attend all trainings classified mandatory by Federal and State regulations.

Qualifications

• A high school diploma and four (4) years of experience in business management, public administration or administrative services. A bachelor’s degree may be substituted for required work experience.
• At least five (5) experience supervising others.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, the employee must have:

• Thorough knowledge of modern office practices, procedures and equipment in regard to accounting.
• Considerable knowledge of accounting and bookkeeping principles and practices.
• Skill in the use of mathematical concepts.
• The ability to interpret and apply financial procedures and regulations.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.